Michael Kotov Email & Phone Number

Москва, Россия

• Achivments: Key responsibilities:
• Formation of a B2B\B2G product catalog together with Marketing (in order to prioritize the launch of sales in regions in the target stack).
• Simplification of the B2B\B2G product portfolio (in order to optimize the costs of migrating clients from the current technology stack to the target stack).
• Control of price indexation processes, tariff updates, and launch of promotions.
• Timely inclusion of relevant improvements in the backlog, release planning.
• Coordination of the work of analytics, design and development teams.

Москва, Россия

• Achivments: ★ 2 predictive B2X churn models was created:- Subscription model – aimed at small businesses (up to 5 subscribers per client) and the Friends and Family segment (similar to the B2C segment). Lift = 15.
• Organization of the development and implementation of a strategy for retaining the subscriber base.
• Coordination of product marketing staff and functions involved in creating, launching and maintaining churn prediction models and retention tools and channels.
• Development of a system for collecting and analyzing information on the implementation of budget indicators;
• Development of federal initiatives aimed at meeting B2X budget targets;

Ижевск, Удмуртская Республика, Россия

• Achivments:
• Implementation of the project "Simplification of PAYG":★ Revenue grew by 6-8%;★ Churn was less than 1%;★ Consumption of services has not changed.
• Employee training:★ 5 employees;★ 5 successful exams.
• Implementation of product strategy to complete regional operational goals:★ All regions, where I was product lead, overcompleted their product margin targets (104.19%, 105.4% and 107.22%).
• Development of analytics interfaces:★ Interactive tables/graphs based on VBA, by city/region, detilized by indicators;★ Interactive tables/graphs, based on VBA, by the margin of base stations, detilized by income and.
• Initiation and participation in the implementation of activities to the execution plans at the regional level: launching product changes, collecting feedback, monitoring the distribution of product shares in sales and.

Ижевск, Удмуртская Республика, Россия

• Achivments: ★ 3 events was organizated in 2.5 months:★ 2 retail shops completed plans for smartphone sales in 3 days, incl. A-brand smartphones;★ SIM card sales – 112% of the plan;★ NPS increased by 2.13 percentage.
• Interaction with service providers in the region on the preparation and manage of marketing activities;
• Monitoring project deadlines at all stages and their implement;
• Activity budgeting;
• Justification of the effectiveness of marketing events (BTL).
• Creation of scenarios for marketing events (BTL) in the region;

Ижевск, Удмуртская Республика, Россия

• Achievements: ★ Answer time was decreased from 5 days to 1 day;★ Electronic document management was implemented;★ Created more than 10 VBA scripts for repetitive processes.Key responsibilities:
• Reception and analysis of requests from law enforcement agencies;
• Comprehensive analysis of the information provided (within the framework of the law: calls detalization, IMEI info, geoposition detalization, data traffic detalization);
• Consultation with government officials on issues in the field of communications and the algorithm for providing information that relates to the “secrecy of communications”;
• Development of methods and tools for automating repetitive processes;

Ижевск, Удмуртская Республика, Россия

• Key responsibilities:
• Interaction with partners throughout the country, resolving organizational and controversial issues of clients;
• Making incoming and outgoing calls, advising clients on company products, placing orders, solving non-standard situations;
• Drawing up plans, generating reports;
• Staff training, supervision from the beginning of the internship to passing exams;

Ижевск, Удмуртская Республика, Россия

• Key responsibilities:
• Receiving incoming and making outgoing calls;
• Tuition new employees;
• Instruction clients in basic equipment diagnostics;
• Check and assessment of calls from novice specialists;
• Rework of existing call scripts and development of new ones;