Aimilios Kotrozos Email & Phone Number

Attiki, Greece

customer services

Greece

Greece

1.Customer Experience Enhancement: Spearheaded the online monitoring of critical customer satisfaction indicators (TNPS-CSAT), implementing immediate corrective actions to ensure superior customer service standards.2.Workforce Management: Efficiently scheduled 80 agents across 24/7 shifts, optimizing coverage and ensuring consistent service availability.3.Quality Control Oversight: Conducted rigorous quality control processes, including three evaluations per employee, to maintain and… Show more 1.Customer Experience Enhancement: Spearheaded the online monitoring of critical customer satisfaction indicators (TNPS-CSAT), implementing immediate corrective actions to ensure superior customer service standards.2.Workforce Management: Efficiently scheduled 80 agents across 24/7 shifts, optimizing coverage and ensuring consistent service availability.3.Quality Control Oversight: Conducted rigorous quality control processes, including three evaluations per employee, to maintain and enhance service quality standards.4.Complex Issue Resolution: Demonstrated expertise in managing difficult customers and complaints, resolving conflicts effectively to maintain customer loyalty.5.Performance Reporting: Prepared and disseminated detailed reports on service indicators, highlighting performance divergences, to inform strategic decisions by the Call Center administration.6.Training and Development: Led group training sessions for new hires and ongoing retraining, enhancing team capabilities and service delivery.7.Process Management: Oversaw the order cycle from initiation to delivery, including mission search and dispatch, monitoring both quantitative and qualitative performance indicators. Show less

Greece

1.Vendor Supervision: Effective management of suppliers to ensure high-quality services and products.2.Customer Service & Troubleshooting: Experience in providing superior customer service levels and effective problem-solving.3.Computer Repair & Upgrade: Specialization in repairing and upgrading computer equipment for optimal functionality and performance.4.Customer Support for ACDL ASEP, ACDL Standard (Word- Excel- Internet- PowerPoint- Access- Windows): Providing technical support… Show more 1.Vendor Supervision: Effective management of suppliers to ensure high-quality services and products.2.Customer Service & Troubleshooting: Experience in providing superior customer service levels and effective problem-solving.3.Computer Repair & Upgrade: Specialization in repairing and upgrading computer equipment for optimal functionality and performance.4.Customer Support for ACDL ASEP, ACDL Standard (Word- Excel- Internet- PowerPoint- Access- Windows): Providing technical support and training on programs such as Word, Excel, Internet, PowerPoint, Access, and Windows operating systems. Show less

Greece

1.Operation Management: Oversaw the seamless functioning of 180 work stations, ensuring high productivity and operational excellence.2.Script Editing: Crafted and refined communication scripts to enhance customer interactions and support agent performance.3.Telephony Systems Expertise: Proficient in managing Avaya CMS, optimizing telephone system configurations for maximum efficiency.4.Call Center Recording: Administered Nice Recording System, ensuring high-quality call recording… Show more 1.Operation Management: Oversaw the seamless functioning of 180 work stations, ensuring high productivity and operational excellence.2.Script Editing: Crafted and refined communication scripts to enhance customer interactions and support agent performance.3.Telephony Systems Expertise: Proficient in managing Avaya CMS, optimizing telephone system configurations for maximum efficiency.4.Call Center Recording: Administered Nice Recording System, ensuring high-quality call recording for compliance and training purposes.5.System Administration: Managed Active Directory, facilitating user access control and network resource management.6.Database Management: Oversaw SQL database operations, ensuring data integrity, security, and accessibility.7.Email Infrastructure: Administered mail server, ensuring reliable email communication and effective spam filtering. Show less

Greece

1.Responsible for the operation of 85 work stations2.Implement and manage Active Directory3.Creating and Exporting Reports (SQL Database)

Greece

Collection Department of Outstanding Debt Loans-Cards: Spearheaded recovery efforts for outstanding debts across major banks (Eurobank, Piraeus, Egnatia, Alpha Bank, National), significantly improving recovery rates and maintaining customer relations.

Greece

Jewelry Sales Between Greece and Italy: Actively involved in the promotion and sale of exquisite jewelry pieces, bridging the gap between Greek elegance and Italian sophistication. Spearheaded marketing initiatives to introduce unique jewelry collections to the Italian market, leveraging cultural appreciation and fashion trends. Ensured the smooth operation of sales transactions, customer service excellence, and after-sales support, establishing a loyal customer base and enhancing cross-border… Show more Jewelry Sales Between Greece and Italy: Actively involved in the promotion and sale of exquisite jewelry pieces, bridging the gap between Greek elegance and Italian sophistication. Spearheaded marketing initiatives to introduce unique jewelry collections to the Italian market, leveraging cultural appreciation and fashion trends. Ensured the smooth operation of sales transactions, customer service excellence, and after-sales support, establishing a loyal customer base and enhancing cross-border trade relations. Show less

Greece

1.Customer Service: Enhanced customer support services, ensuring client satisfaction and loyalty.2.Network Administrator OTOE: Managed and optimized organizational telecommunications network operations.3.Internet / Intranet Sites: Developed and maintained engaging and informative internal and external web platforms.4.Database Management: Streamlined data storage and retrieval processes for increased efficiency.5.Newsletter Production: Produced compelling newsletters to keep… Show more 1.Customer Service: Enhanced customer support services, ensuring client satisfaction and loyalty.2.Network Administrator OTOE: Managed and optimized organizational telecommunications network operations.3.Internet / Intranet Sites: Developed and maintained engaging and informative internal and external web platforms.4.Database Management: Streamlined data storage and retrieval processes for increased efficiency.5.Newsletter Production: Produced compelling newsletters to keep stakeholders informed and engaged.6.Advertising for TV & Forms: Created impactful television advertisements and promotional materials.7.Workshops / Seminars: Organized educational workshops and seminars for professional development.8.Distance Training: Implemented remote training programs to enhance skills and knowledge remotely. Show less

Bachelor'S Degree, Computer Science

information technology specialist

Computers Science

IEK RENTI

Education record