Aimilios Kotrozos

Aimilios Kotrozos Email and Phone Number

Section Manager | Customer Care & Team Leadership | Mediatel @ MEDIATEL SA
athens, attiki, greece
Aimilios Kotrozos's Location
Zográfos, Attiki, Greece, Greece
About Aimilios Kotrozos

As a dedicated professional in the Customer Care sector, specializing in managing and optimizing operations within call center environments, my career journey has been both challenging and rewarding. Over the past decade, my path has been marked by a steadfast commitment to excellence, innovation, and leadership within this dynamic field. My experience spans from working with major financial institutions like the National Bank of Greece to managing significant projects in the telecom industry, including a pivotal role with Nova, one of Greece's leading telecommunications companies. This role allowed me to achieve and surpass set goals over six years, earning recognition and advancing my career significantly.One of the core values that guide me in my professional life is the pursuit of stability. This principle has led me to choose a reliable partner in my career journey, with whom I've grown and evolved over the last ten years. Starting as a Team Leader, I progressed to Supervisor, then Project Manager, and now serve as a Section Manager. This progression reflects my dedication to continuous improvement and taking on greater responsibilities.My personal philosophy and approach to work are deeply intertwined with my emotional connection to my professional environment. I am highly invested in how others perceive me and am driven by a desire to be not just liked but to inspire and positively influence those around me in their professional lives. Recognition from my peers and clients, particularly for my customer-centric approach, is a significant source of motivation. It reaffirms my impact and effectiveness in fostering positive environments and achieving excellence.Ambition for me is about seizing any opportunity that comes my way, whether it's planting a tree, cooking for those in need, or any other endeavor that might present itself. My readiness to embrace diverse challenges has been a key factor in my personal and professional development.In summary, my career in the Customer Care sector, especially within call center operations, has been a testament to my commitment to excellence, leadership, and a positive work culture. I look forward to continuing to make a significant impact in my field, inspiring those around me, and achieving further success.

Aimilios Kotrozos's Current Company Details
MEDIATEL SA

Mediatel Sa

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Section Manager | Customer Care & Team Leadership | Mediatel
athens, attiki, greece
Website:
mediatel.gr
Employees:
67
Aimilios Kotrozos Work Experience Details
  • Mediatel Sa
    Section Manager
    Mediatel Sa Feb 2024 - Present
    Attiki, Greece
    customer services
  • Mediatel Sa
    Project Manager
    Mediatel Sa Aug 2021 - Present
    Greece
  • Mediatel Sa
    Supervisor (Nova-Forthnet)
    Mediatel Sa Sep 2016 - Apr 2022
    Greece
    1.Customer Experience Enhancement: Spearheaded the online monitoring of critical customer satisfaction indicators (TNPS-CSAT), implementing immediate corrective actions to ensure superior customer service standards.2.Workforce Management: Efficiently scheduled 80 agents across 24/7 shifts, optimizing coverage and ensuring consistent service availability.3.Quality Control Oversight: Conducted rigorous quality control processes, including three evaluations per employee, to maintain and… Show more 1.Customer Experience Enhancement: Spearheaded the online monitoring of critical customer satisfaction indicators (TNPS-CSAT), implementing immediate corrective actions to ensure superior customer service standards.2.Workforce Management: Efficiently scheduled 80 agents across 24/7 shifts, optimizing coverage and ensuring consistent service availability.3.Quality Control Oversight: Conducted rigorous quality control processes, including three evaluations per employee, to maintain and enhance service quality standards.4.Complex Issue Resolution: Demonstrated expertise in managing difficult customers and complaints, resolving conflicts effectively to maintain customer loyalty.5.Performance Reporting: Prepared and disseminated detailed reports on service indicators, highlighting performance divergences, to inform strategic decisions by the Call Center administration.6.Training and Development: Led group training sessions for new hires and ongoing retraining, enhancing team capabilities and service delivery.7.Process Management: Oversaw the order cycle from initiation to delivery, including mission search and dispatch, monitoring both quantitative and qualitative performance indicators. Show less
  • Nokia – Forthnet-Vodafone
    Freelancer
    Nokia – Forthnet-Vodafone 2015 - 2016
    Greece
    1.Vendor Supervision: Effective management of suppliers to ensure high-quality services and products.2.Customer Service & Troubleshooting: Experience in providing superior customer service levels and effective problem-solving.3.Computer Repair & Upgrade: Specialization in repairing and upgrading computer equipment for optimal functionality and performance.4.Customer Support for ACDL ASEP, ACDL Standard (Word- Excel- Internet- PowerPoint- Access- Windows): Providing technical support… Show more 1.Vendor Supervision: Effective management of suppliers to ensure high-quality services and products.2.Customer Service & Troubleshooting: Experience in providing superior customer service levels and effective problem-solving.3.Computer Repair & Upgrade: Specialization in repairing and upgrading computer equipment for optimal functionality and performance.4.Customer Support for ACDL ASEP, ACDL Standard (Word- Excel- Internet- PowerPoint- Access- Windows): Providing technical support and training on programs such as Word, Excel, Internet, PowerPoint, Access, and Windows operating systems. Show less
  • Mediatel Sa
    Call Center Support
    Mediatel Sa 2013 - 2015
    Greece
    1.Operation Management: Oversaw the seamless functioning of 180 work stations, ensuring high productivity and operational excellence.2.Script Editing: Crafted and refined communication scripts to enhance customer interactions and support agent performance.3.Telephony Systems Expertise: Proficient in managing Avaya CMS, optimizing telephone system configurations for maximum efficiency.4.Call Center Recording: Administered Nice Recording System, ensuring high-quality call recording… Show more 1.Operation Management: Oversaw the seamless functioning of 180 work stations, ensuring high productivity and operational excellence.2.Script Editing: Crafted and refined communication scripts to enhance customer interactions and support agent performance.3.Telephony Systems Expertise: Proficient in managing Avaya CMS, optimizing telephone system configurations for maximum efficiency.4.Call Center Recording: Administered Nice Recording System, ensuring high-quality call recording for compliance and training purposes.5.System Administration: Managed Active Directory, facilitating user access control and network resource management.6.Database Management: Oversaw SQL database operations, ensuring data integrity, security, and accessibility.7.Email Infrastructure: Administered mail server, ensuring reliable email communication and effective spam filtering. Show less
  • Veritas Bureau
    Call Center Support Administrator
    Veritas Bureau 2008 - 2013
    Greece
    1.Responsible for the operation of 85 work stations2.Implement and manage Active Directory3.Creating and Exporting Reports (SQL Database)
  • Veritas Bureau
    Collection Senior Agent
    Veritas Bureau 2004 - 2007
    Greece
    Collection Department of Outstanding Debt Loans-Cards: Spearheaded recovery efforts for outstanding debts across major banks (Eurobank, Piraeus, Egnatia, Alpha Bank, National), significantly improving recovery rates and maintaining customer relations.
  • Staurino Fratelli
    Sales Advisor
    Staurino Fratelli 2002 - 2003
    Greece
    Jewelry Sales Between Greece and Italy: Actively involved in the promotion and sale of exquisite jewelry pieces, bridging the gap between Greek elegance and Italian sophistication. Spearheaded marketing initiatives to introduce unique jewelry collections to the Italian market, leveraging cultural appreciation and fashion trends. Ensured the smooth operation of sales transactions, customer service excellence, and after-sales support, establishing a loyal customer base and enhancing cross-border… Show more Jewelry Sales Between Greece and Italy: Actively involved in the promotion and sale of exquisite jewelry pieces, bridging the gap between Greek elegance and Italian sophistication. Spearheaded marketing initiatives to introduce unique jewelry collections to the Italian market, leveraging cultural appreciation and fashion trends. Ensured the smooth operation of sales transactions, customer service excellence, and after-sales support, establishing a loyal customer base and enhancing cross-border trade relations. Show less
  • National Bank Of Greece
    It Project Manager
    National Bank Of Greece 1999 - 2002
    Greece
    1.Customer Service: Enhanced customer support services, ensuring client satisfaction and loyalty.2.Network Administrator OTOE: Managed and optimized organizational telecommunications network operations.3.Internet / Intranet Sites: Developed and maintained engaging and informative internal and external web platforms.4.Database Management: Streamlined data storage and retrieval processes for increased efficiency.5.Newsletter Production: Produced compelling newsletters to keep… Show more 1.Customer Service: Enhanced customer support services, ensuring client satisfaction and loyalty.2.Network Administrator OTOE: Managed and optimized organizational telecommunications network operations.3.Internet / Intranet Sites: Developed and maintained engaging and informative internal and external web platforms.4.Database Management: Streamlined data storage and retrieval processes for increased efficiency.5.Newsletter Production: Produced compelling newsletters to keep stakeholders informed and engaged.6.Advertising for TV & Forms: Created impactful television advertisements and promotional materials.7.Workshops / Seminars: Organized educational workshops and seminars for professional development.8.Distance Training: Implemented remote training programs to enhance skills and knowledge remotely. Show less

Aimilios Kotrozos Skills

Management Team Leadership Technical Support It Management Telecommunications Troubleshooting Customer Service Customer Satisfaction It Service Management Information Technology System Administration Network Administration It Operations Siebel Operating Systems Databases Computer Hardware Microsoft Sql Server Sql Active Directory Microsoft Excel Microsoft Office Microsoft Word Team Management Project Team Management Supervisory Skills It Operations Management Sales Management Leadership Team Building Project Management

Aimilios Kotrozos Education Details

Frequently Asked Questions about Aimilios Kotrozos

What company does Aimilios Kotrozos work for?

Aimilios Kotrozos works for Mediatel Sa

What is Aimilios Kotrozos's role at the current company?

Aimilios Kotrozos's current role is Section Manager | Customer Care & Team Leadership | Mediatel.

What schools did Aimilios Kotrozos attend?

Aimilios Kotrozos attended Hellenic Open University, Institute Of Vocational Training, General High School.

What skills is Aimilios Kotrozos known for?

Aimilios Kotrozos has skills like Management, Team Leadership, Technical Support, It Management, Telecommunications, Troubleshooting, Customer Service, Customer Satisfaction, It Service Management, Information Technology, System Administration, Network Administration.

Who are Aimilios Kotrozos's colleagues?

Aimilios Kotrozos's colleagues are Jenny Milsi, Αποστολης Καπελλακης, Αγγελικη Καρπετα, Konstantinos Mpoutsikas, Fotini Mel, Lamprini G., George Thomopoulos.

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