Aimilios Kotrozos Email and Phone Number
As a dedicated professional in the Customer Care sector, specializing in managing and optimizing operations within call center environments, my career journey has been both challenging and rewarding. Over the past decade, my path has been marked by a steadfast commitment to excellence, innovation, and leadership within this dynamic field. My experience spans from working with major financial institutions like the National Bank of Greece to managing significant projects in the telecom industry, including a pivotal role with Nova, one of Greece's leading telecommunications companies. This role allowed me to achieve and surpass set goals over six years, earning recognition and advancing my career significantly.One of the core values that guide me in my professional life is the pursuit of stability. This principle has led me to choose a reliable partner in my career journey, with whom I've grown and evolved over the last ten years. Starting as a Team Leader, I progressed to Supervisor, then Project Manager, and now serve as a Section Manager. This progression reflects my dedication to continuous improvement and taking on greater responsibilities.My personal philosophy and approach to work are deeply intertwined with my emotional connection to my professional environment. I am highly invested in how others perceive me and am driven by a desire to be not just liked but to inspire and positively influence those around me in their professional lives. Recognition from my peers and clients, particularly for my customer-centric approach, is a significant source of motivation. It reaffirms my impact and effectiveness in fostering positive environments and achieving excellence.Ambition for me is about seizing any opportunity that comes my way, whether it's planting a tree, cooking for those in need, or any other endeavor that might present itself. My readiness to embrace diverse challenges has been a key factor in my personal and professional development.In summary, my career in the Customer Care sector, especially within call center operations, has been a testament to my commitment to excellence, leadership, and a positive work culture. I look forward to continuing to make a significant impact in my field, inspiring those around me, and achieving further success.
Mediatel Sa
View- Website:
- mediatel.gr
- Employees:
- 67
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Section ManagerMediatel Sa Feb 2024 - PresentAttiki, Greececustomer services -
Project ManagerMediatel Sa Aug 2021 - PresentGreece -
Supervisor (Nova-Forthnet)Mediatel Sa Sep 2016 - Apr 2022Greece1.Customer Experience Enhancement: Spearheaded the online monitoring of critical customer satisfaction indicators (TNPS-CSAT), implementing immediate corrective actions to ensure superior customer service standards.2.Workforce Management: Efficiently scheduled 80 agents across 24/7 shifts, optimizing coverage and ensuring consistent service availability.3.Quality Control Oversight: Conducted rigorous quality control processes, including three evaluations per employee, to maintain and… Show more 1.Customer Experience Enhancement: Spearheaded the online monitoring of critical customer satisfaction indicators (TNPS-CSAT), implementing immediate corrective actions to ensure superior customer service standards.2.Workforce Management: Efficiently scheduled 80 agents across 24/7 shifts, optimizing coverage and ensuring consistent service availability.3.Quality Control Oversight: Conducted rigorous quality control processes, including three evaluations per employee, to maintain and enhance service quality standards.4.Complex Issue Resolution: Demonstrated expertise in managing difficult customers and complaints, resolving conflicts effectively to maintain customer loyalty.5.Performance Reporting: Prepared and disseminated detailed reports on service indicators, highlighting performance divergences, to inform strategic decisions by the Call Center administration.6.Training and Development: Led group training sessions for new hires and ongoing retraining, enhancing team capabilities and service delivery.7.Process Management: Oversaw the order cycle from initiation to delivery, including mission search and dispatch, monitoring both quantitative and qualitative performance indicators. Show less -
FreelancerNokia – Forthnet-Vodafone 2015 - 2016Greece1.Vendor Supervision: Effective management of suppliers to ensure high-quality services and products.2.Customer Service & Troubleshooting: Experience in providing superior customer service levels and effective problem-solving.3.Computer Repair & Upgrade: Specialization in repairing and upgrading computer equipment for optimal functionality and performance.4.Customer Support for ACDL ASEP, ACDL Standard (Word- Excel- Internet- PowerPoint- Access- Windows): Providing technical support… Show more 1.Vendor Supervision: Effective management of suppliers to ensure high-quality services and products.2.Customer Service & Troubleshooting: Experience in providing superior customer service levels and effective problem-solving.3.Computer Repair & Upgrade: Specialization in repairing and upgrading computer equipment for optimal functionality and performance.4.Customer Support for ACDL ASEP, ACDL Standard (Word- Excel- Internet- PowerPoint- Access- Windows): Providing technical support and training on programs such as Word, Excel, Internet, PowerPoint, Access, and Windows operating systems. Show less
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Call Center SupportMediatel Sa 2013 - 2015Greece1.Operation Management: Oversaw the seamless functioning of 180 work stations, ensuring high productivity and operational excellence.2.Script Editing: Crafted and refined communication scripts to enhance customer interactions and support agent performance.3.Telephony Systems Expertise: Proficient in managing Avaya CMS, optimizing telephone system configurations for maximum efficiency.4.Call Center Recording: Administered Nice Recording System, ensuring high-quality call recording… Show more 1.Operation Management: Oversaw the seamless functioning of 180 work stations, ensuring high productivity and operational excellence.2.Script Editing: Crafted and refined communication scripts to enhance customer interactions and support agent performance.3.Telephony Systems Expertise: Proficient in managing Avaya CMS, optimizing telephone system configurations for maximum efficiency.4.Call Center Recording: Administered Nice Recording System, ensuring high-quality call recording for compliance and training purposes.5.System Administration: Managed Active Directory, facilitating user access control and network resource management.6.Database Management: Oversaw SQL database operations, ensuring data integrity, security, and accessibility.7.Email Infrastructure: Administered mail server, ensuring reliable email communication and effective spam filtering. Show less -
Call Center Support AdministratorVeritas Bureau 2008 - 2013Greece1.Responsible for the operation of 85 work stations2.Implement and manage Active Directory3.Creating and Exporting Reports (SQL Database)
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Collection Senior AgentVeritas Bureau 2004 - 2007GreeceCollection Department of Outstanding Debt Loans-Cards: Spearheaded recovery efforts for outstanding debts across major banks (Eurobank, Piraeus, Egnatia, Alpha Bank, National), significantly improving recovery rates and maintaining customer relations.
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Sales AdvisorStaurino Fratelli 2002 - 2003GreeceJewelry Sales Between Greece and Italy: Actively involved in the promotion and sale of exquisite jewelry pieces, bridging the gap between Greek elegance and Italian sophistication. Spearheaded marketing initiatives to introduce unique jewelry collections to the Italian market, leveraging cultural appreciation and fashion trends. Ensured the smooth operation of sales transactions, customer service excellence, and after-sales support, establishing a loyal customer base and enhancing cross-border… Show more Jewelry Sales Between Greece and Italy: Actively involved in the promotion and sale of exquisite jewelry pieces, bridging the gap between Greek elegance and Italian sophistication. Spearheaded marketing initiatives to introduce unique jewelry collections to the Italian market, leveraging cultural appreciation and fashion trends. Ensured the smooth operation of sales transactions, customer service excellence, and after-sales support, establishing a loyal customer base and enhancing cross-border trade relations. Show less -
It Project ManagerNational Bank Of Greece 1999 - 2002Greece1.Customer Service: Enhanced customer support services, ensuring client satisfaction and loyalty.2.Network Administrator OTOE: Managed and optimized organizational telecommunications network operations.3.Internet / Intranet Sites: Developed and maintained engaging and informative internal and external web platforms.4.Database Management: Streamlined data storage and retrieval processes for increased efficiency.5.Newsletter Production: Produced compelling newsletters to keep… Show more 1.Customer Service: Enhanced customer support services, ensuring client satisfaction and loyalty.2.Network Administrator OTOE: Managed and optimized organizational telecommunications network operations.3.Internet / Intranet Sites: Developed and maintained engaging and informative internal and external web platforms.4.Database Management: Streamlined data storage and retrieval processes for increased efficiency.5.Newsletter Production: Produced compelling newsletters to keep stakeholders informed and engaged.6.Advertising for TV & Forms: Created impactful television advertisements and promotional materials.7.Workshops / Seminars: Organized educational workshops and seminars for professional development.8.Distance Training: Implemented remote training programs to enhance skills and knowledge remotely. Show less
Aimilios Kotrozos Skills
Aimilios Kotrozos Education Details
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Computer Science -
Institute Of Vocational TrainingComputers Science -
General High School
Frequently Asked Questions about Aimilios Kotrozos
What company does Aimilios Kotrozos work for?
Aimilios Kotrozos works for Mediatel Sa
What is Aimilios Kotrozos's role at the current company?
Aimilios Kotrozos's current role is Section Manager | Customer Care & Team Leadership | Mediatel.
What schools did Aimilios Kotrozos attend?
Aimilios Kotrozos attended Hellenic Open University, Institute Of Vocational Training, General High School.
What skills is Aimilios Kotrozos known for?
Aimilios Kotrozos has skills like Management, Team Leadership, Technical Support, It Management, Telecommunications, Troubleshooting, Customer Service, Customer Satisfaction, It Service Management, Information Technology, System Administration, Network Administration.
Who are Aimilios Kotrozos's colleagues?
Aimilios Kotrozos's colleagues are Jenny Milsi, Αποστολης Καπελλακης, Αγγελικη Καρπετα, Konstantinos Mpoutsikas, Fotini Mel, Lamprini G., George Thomopoulos.
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