After four years of providing direct service to homeless veterans, I'm moved behind the scenes to provide support and system administration for our CoC's HMIS. We facilitate the use of our HMIS for over 100 community agencies through the creation and maintenance of the hundreds of active programs within our system. My position is a mix of community engagement, data quality and management, training, troubleshooting, and the creation of new programs and agencies in the system. We are also responsible for all federal, state, and city reporting required to maintain and obtain new federal, state, and city funding sources, which are then distributed to the community agencies within Sacramento. We also provide the HMIS for Yolo County, though they manage their own funding streams. As we are a very small team (<10), I share responsibility for all aspects of our work as the Lead HMIS agency in both counties.Additionally, I've taken the initiative to improve our communication with the Sacramento and Yolo CoC agencies who participate in HMIS. I redesigned and updated our department's website presence on the SSF website. I specifically created accessible offering of our documentation and directions related to gaining access and using our community's HMIS. I have also designed our monthly newsletter (set to begin January 2023) and regular e-blasts to improve our communication with our partner agencies. My belief is that clear and consistent communication about available training, data quality issues, and tips on using our HMIS will improve user engagement and the quality of our data.

As the Program Coordinator for our SSVF Rapid Rehousing and SSVF Homeless Prevention programs, I juggled a lot of responsibilities including: - Provided oversight of our HMIS data quality for our RRH and HP programs - Reviewed and approved all Sacramento SSVF funding requests - Resolved errors and submitted monthly reporting to the Department of Veterans Affairs - Created Internal reporting for management regarding adherence to grant guidelines - Managed organization of internal and external audit response, including CARF Accreditation - Maintained and monitored all active and inactive electronic and physical client files - Determined client eligibility and enrolling clients into our programs - Provided support and training for case managers, housing navigators, and outreach workers regarding their use of HMIS and documentationAdditionally, I acted as the default office administrator - managing mail, office supplies, fixing the copier, and pretty much anything else that needed to be done.

I provided wrap-around case management to our homeless disabled veterans and their families. They each had a Housing Specialist who was responsible for identifying and securing their housing, but all other needs were my responsibility. I worked closely with clients to establish their long and short term goals to gradually improve their situation and become more stable. I assisted clients with a wide variety of needs including:Increasing income including employment and obtaining/increasing benefitsReferrals and support to access medical, psychiatric, and drug/alcohol treatmentEducation about budgeting, especially to assist with the responsibilities of being housedSupporting them as they slowly took over financial responsibility for their housingReferrals and support to legal assistance for financial and child custody issueReferrals and support for clients fleeing domestic violenceFinding solutions for clients who were on sex offender lists, often due to minor incidents from decades earlier, which barred them from employment and housing opportunitiesThis job required heavy coordination with local non profits, state and federal governmental agencies, and faith based organizations to meet the veteran's varied needs.In addition to this work, when COVID-19 hit, I took over the responsibility of getting our clients into hotels to keep them safe. This was particularly important for our elderly clients and those who had medical conditions that made them specifically vulnerable to the virus. Maintaining the housing of hundreds of veterans in about a dozen hotels involved regularly extending reservations, securing special accommodations for disabled clients, mediating issues with hotels and manually moving clients to other locations if needed. I also acted as the go-between with hotels and our management staff regarding issues of payment, deposits, and other financial responsibilities for our clients.

We served the hardest to house - chronically homeless, physically and/or psychologically disabled including long term alcohol and substance abuse disorder. Because of each client’s unique situation, we adjusted our approach to housing for each individual. When possible, we offered mediation with a client and their family members or friends who are hesitant to take the client in. We were able to use SSVF funds to help the client pay rent for their lodging as we supported them in increasing their income and learning to contribute to the household. For veterans who qualified, we helped them obtain HUD-VASH vouchers through the VA. Once obtained, we found qualifying housing opportunities that accepted vouchers. For clients who neither had family nor qualified for a housing voucher, we worked with a collection of room and board landlords to secure them a room in a shared living space that was more affordable and accessible than conventional rentals.All of our clients had separate case managers who were working closely with them to increase their income through employment and/or obtaining and increasing their benefits, so as our program was paying for housing, they were slowly becoming more independent. They were also being provided with referrals and support for medical, psychiatric, alcohol and drug treatment, budgeting, crisis management, and other needs that improved their stability. As the Housing Specialist, it was my responsibility to get them housed and then work closely with their landlord and their case manager to address any issues that might jeopardize their housing.I joined this team as the organization was opening our offices in Sacramento. This gave me the opportunity to develop employee training, formalize our procedures, create forms and documents, and discover ways to track our efforts to house our clients.

- Data Analysis and Interpretation, leading to Recommendations for Overall Quality Improvement - Creation of Training and Employee Tools (Company Intranet) to Facilitate Agent Development - Regular Collecting and Publishing of QA and other KPI Data for Internal/External Use - Primary Floor Contact for our Largest Client: Escalated Issues, Procedural Changes, etc. - Directly supervising up to 20 Agents: Weekly Coaching, Reviews, and Development - Weekly Quality Assurance Reports for my Team's Inbound Calls, Emails, and Chat

The church administrator serves as a nexus for communication between the worship team, the board of directors, and the congregation. My job duties included: - Being an administrative assistant to the ministers (appointment scheduling and general assistance) - Providing accounting services for the church's financial donations (A/P, A/R, Tax Returns, etc) - Producing all Printed Church Literature including Service Bulletins for Two Weekly Services - Creating and updating all Electronic Communication, primarily the weekly Church E-Newsletter - Designing, Creating, and Maintaining the Church's Website - Logistics and Planning for Visiting Preachers and Retreat Weekends for Church Staff - Coordinating all other Church Staff and Volunteers for Services, Revivals, and Workshops - Responding to all Correspondence, Meeting with Parishioners, and Staffing the Church Office - Procurement and Upkeep of all Office Supplies, Equipment, Worship Tools, and Refreshments

While I was attending UCSC, I took several work study positions. These included:Office Assistant in the Sustainability Office (Sept 07-Mar 08)In this position, I provided clerical support, redesigned the UCSC Sustainability website, and analyzed the data received by the campus-wide sustainability survey that had just been completed.Peer Mentor Lead at the Disability Resource Center (Jun 08-Feb 09)In this position, I assisted the Director of the Disability Resource Center in developing a new peer based mentor program. I created and implemented the program with minimal oversight: hiring, training, and supervising mentors along with my co-lead. We had more than a dozen mentors and over thirty incoming students in the program. Additionally, I provided outreach to incoming students, clerical assistance to the office and coordinated with the campus wide disabled student organization.Residential Assistant (Aug 08-June 09) I earned room and board by working as a Residential Assistant at the University Town Center. RAs are responsible for supporting the residential management staff in a 24 hour capacity to provide security and assistance to students in campus housing. I spent time providing community building activities, mentoring students, monitoring the facility for regulation and safety violations, holding the 24 hour emergency phone to address unexpected incidents, and providing office support to the residential manager.Program Assistant of the Campus Security and Safety Program(Sept 09-Aug 10)The Campus Security and Safety Program oversees the Campus Security Officers and the Emergency Response Plans for the campus. In this position, I provided administrative support, managed the campus safety statistics, and providing a student perspective for security policies and programs.

Our office was both the Disabled Student's Testing Facility and the Center for Learning Disability Testing.As the testing facility on campus for all alternative testing, we scheduled and proctored tests in a collection of secure rooms for students from the entire campus. We maintained strict and careful records of when tests were received, taken and returned either directly to professors or to the division offices. We had a student staff of approximately 5-7 students at any given time to man the front desk and work as proctors.My position was as assistant to the Office Manager, providing her with administrative support (data collection and report creation) and then relieving her when she left in the afternoon. I supervised the students and managed the office from early afternoon until we closed in the late evening.Additionally under the Center for Learning Disability Testing, I provided initial contact with students, proctored entrance exams and arranged appointments for their full testing with the campus's state licensed Learning Disability Specialists.