Koundinya Akunuru Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

NetCom Learning specializes in providing Managed Learning Services.NetCom Learning helps build innovative learning organizations in the workplace by structuring a smarterworkforce, supporting learning changes, and driving learning growth. Since 1998 we have been empoweringorganizations to reach optimal performance results and address challenges by managing all aspects oforganizational learning.We have serviced over 80% of Fortune 100 companies. We've helped over 10,000 organizations achieve theirbusiness goals by offering a full complement of Managed Learning Services, including IT and business training,curriculum design and content development, learning delivery and administration, consulting and advisoryservices, and management of learning technology.We believe that an organization's ability to learn–and translate that learning into rapid action–is the ultimatecompetitive advantage.NetCom Learning has also won numerous awards including:● Recognized as Finalist for 2016 Microsoft Learning Partner of the Year.● Selected as one of Top 20 IT Training Companies by TrainingIndustry.com in 2015, 2014, 2013 & 2012● Recognized by Microsoft as its Worldwide Learning Solutions Partner of the Year Finalist in 2013● Named "Company of the Year"by the American Business Awards in 2012● Awarded Brandon Hall Silver Award for Excellence in the Learning Management in 2012● Awarded Silver Best-in-Biz Award in 2012● Named by Inc. 5000 Magazine as one of the fastest growing private companies in 2008, 2011, and 2012.Some of the leading technology vendors we provide training for:Adobe, Apple, Autodesk, Cisco, Citrix, CompTIA, EC Council, Hadoop / Cloudera, Google, IBM, ITIL,Juniper, McAfee, Microsoft, NetApp, Oracle, PMI, Red Hat, SalesForce, SMART, Scrum & Agile, Six Sigma and VMware.For more information, go to www.netcomlearning.com

As am Inside Sales Representative 2, I provide end to send solution to customers. I assist consumers to choose the right model (Machine) for there usage and upsell and cross sell if necessary.• Taking inbound calls and assisting customers with end to end solutions• Probing and identifying the needs of customers ad positioning the appropriate product• Providing best purchase experience, gaining CE and repeat business• Providing best solution to gamers• Selling profit pools and margin rich products• Building network with internal customers and stakeholders• Outside LOB products and process knowledge

I worked as a technical support associate for US/Canada consumer based business and focused on First contact resolution to deliver Excellent customer experience. My main responsibilities were• Providing end to end hardware and software support to the customers• Helping new team members achieving right first time• Worked in several queue with dell (DPMC, DTC, DSS & Dell US OWR (consumer and commercial)• Supporting windows operating system their installation and configuration• Supporting internet issues wired and wireless• Providing support for the installation of third party software’s other than dell• Helping the customer base understand the products and services better

Bengaluru, Karnataka, India

"I was responsible for ensuring service delivery excellence, maintaining deep client knowledge, and providing prompt responsiveness. My role involves proficient problem-solving and effective decision-making. Specifically, I focus on:Proactively finding solutions and clarifying doubts for clients.Conducting follow-up calls to address unresolved issues.Regularly updating the knowledge base with the latest fixes and improvements.Expertly troubleshooting all Microsoft Office products and Windows operating systems, with a specialization in Windows 8.1 and earlier versions, as well as Office 2013 and earlier versions."

Civil Engineering

High School