Koun Han Email & Phone Number

San Francisco, California, Us

The Skip CPO group is a community of 20-plus current and ex-head of products from across the tech industry. On average, a head of product remains in that role for only two years before exiting. The Skip community aims to extend this by developing and sharing best practices on how to lead a product function, successfully partner with the company’s leaders, craft product organizations, hire and scale a product team, and expand a product portfolio. Members collectively have more than 50 years of product leadership experience across dozens of industries including fintech, security, web3, and e-commerce and are some of the most accomplished and influential executives in the industry.The CPO group is invitation-only and is part of the Skip platform devoted to help tech professionals skip ahead in their career.

Los Angeles, Ca, Us

Foster City, California, Us

- Highest-level Individual Contributor (IC) PM at Zoox-- responsible for Rider Experience -- the broadest product area, including mobile app, rider authentication, in-vehicle experience, operations hand-off points, and post-crash and emergency features-- worked cross-functionally with 50+ engineers, ops team, designers, and researchers- Led crucial company initiatives-- led team that built the first working prototype of Zoox’s ground-up autonomous vehicle used for investor and VIP demos with 100% demo success rate-- led PM effort for Zoox’s first employee-pilot program to get initial feedback on Zoox’s end-to-end service- Actively involved in improving Zoox culture-- evangelized product team and PM best practices-- participated in mentoring program for women and initiatives for diversity & inclusion

San Francisco, Ca, Us

- Highest-level Individual Contributor (IC) PM at Square, leading the most complex and cross-functional products-- launched Square Register -- Square’s first fully integrated POS terminal -- with team of 20+ engineers -- launched Square’s flagship Contactless + Chip Reader with team of 30+ engineers--- worked under tight timeline to announce at WWDC and ultimately fulfill 400K pre-orders--- led post-launch improvements that doubled NPS score after one year- Adept at launching new and highly successful products with minimal resources-- launched Square Invoices -- most requested product from Service businesses with 3 engineers -- $1 billion paid through Square Invoices within 1.5 years -- after only 6 months, Square Invoices’ user base accounted for 5% of Square’s total monthly active user base-- launched Square’s POS app on Android -- with 3 engineers-- launched new features in Square’s POS app that unlocked new user segments -- with 7 engineers- Actively involved in shaping Square PM culture-- led mentorship program for new PMs-- authored “PM’s perspective” posts for Square’s public blog-- created PRD template, best practices guide for Beta launches, and PM interviewer guide

- Led a team of 5 engineers responsible for developing and launching the Pages mobile admin app across Android and iOS (achieved 3.5-4 star rating and #2 Business App in Apple Store), growing the mobile user base by 15% in 6 months - Led a team of 12 engineers responsible for Pages lightweight advertising interface (several $100MM’s of revenue yearly)- Led a cross-functional team (Eng, Design, Analytics, Product Marketing, Research, Marketing, and Operations) through the process of development by understanding product usage, gathering user feedback, identifying problems/opportunities, setting KPIs/goals, prioritizing key tests and features to build

- Led PM efforts for predicting geo-location of users that was used by all products at Facebook- Led PM efforts for Pages Growth to drive engagement of Page admins and Pages You May Like unit- Managed a team of 4 analysts who supported 50+ engineers focused on Ads Interface, Marketplace Advertisers, Pages, Nearby, Deals, Offers - Partnered with Engineering & Product to shape the product direction, identify and prioritize highest-leverage opportunities, and provide action-oriented recommendations based on analyses of product usage, user/advertiser behavior, performance, iteration of features and improvements through A/B tests. - Worked with engineers to design and implement necessary logging, created data pipelines and dashboards for various key metrics, and provided stats for external communications, such as earnings calls, articles, and keynote speeches

- Led PM efforts for an automation system that reduced the number of incorrect disables/abuse actions while increasing site integrity, which resulted in 30% improvement in disable appeal rate and 70% improvement in reactivation rate- Identified inefficiencies in workflow and suggested ways to improve team performance by performing analyses, tracking key metrics, and devising new methods of review- Worked cross-functionally to improve the effectiveness of the team through automation tools (from 0% to ~55% in 2009) and improvements on the site that can help decrease user contact rate (~30% decrease) - Acted as the main admin for Korean when the FB Translation App launched as the first employee who could write and speak Korean fluently

Evanston, Il, Us

- Designed and administered incentive compensation (IC) schemes as well as micro-marketing strategy (call plan) for the sales force of a midsize pharmaceutical company- Streamlined the IC administering process and call plan development process by creating efficient tools and appropriate documentation- Provided pivotal ad-hoc analyses and recommendations to upper-management for sales operations and marketing decisions- Collaborated with HR to participate in and improve the recruiting process and training- Led an initiative to increase participation in an internal knowledge-sharing database

Ms, Computer And Information Technology

Bs, Chemistry