George Kountardas Email & Phone Number

Alkmaar, Nh, Nl

Amsterdam Area

• Technical marketing. Optimizing and Updating Caplinq’s online content and product environment. Leading and managing the implementation and onboarding of the entire range of Henkel's Die attach materials, Hysol's Epoxy molding compounds and Honeywell's Thermal interface materials. Current focus is Electrolyzer and fuel cells components and assembly materials.• Engagement with suppliers and key shareholders to identify unique selling propositions and provide solutions to engineering challenges. Creating engaging cornerstone content, technical datasheets and SEO optimized posts. • New Product development. Identifying product vision and developing product roadmaps and push priorities. Evaluating production costs, formulating pricing strategies and defining pricing structures. Managing and maintaining all of the above through our integrated back end system.• Market research and analysis. Exploring the market for new segments, gaps, improvements, opportunities and applications. Tracking market trends and researching new fields and service areas. Focus on 5G, Automotive, Fuel cells, Gas diffusion layers, Epoxy molding compounds, Soldering materials, Bismaleimides, Thermal interface materials and Semiconductor die attach packaging materials.

Netherlands

• Work with suppliers, engineers, operations, and sales teams to identify new solutions to complex engineering problems and bring them to the market based on the feature propositions.• Identify customer needs and define product requirements all the while ensuring operational capacity and availability.• Prioritize projects based on their long term success and bring them to the market.• Monitor, track and implement all the required product development tasks and ensure their logging, project history and data unity to maximize the collaboration between teams.• Teach and train internal team on all the products that we are developing and passing on the knowledge to the sales and commercial teams; enabling them to fully support our product lines. This includes creating training materials, technical specifications, application pages, pricing and also market research and competitive analysis.

Amsterdam Area, Netherlands

• Problem solver for CitizenM. Directly supporting hotels with IT related issues and requests. Troubleshooting for reservation (Amadeus) and payment systems (Adyen). Room technology experience. Deep knowledge of SaaS, TCP/IP, VOIP, TV, Tablet, RFID, POS, Kiosk and Vectron issues and solutions. Resolution and escalation through internal (Topdesk) and external ticketing systems. • Initial point of contact for hotel/worldwide Emergency incident management and escalation. Liaising with commercial system and process managers for development requests, process optimization, investigation, impact analysis and resolution. Organizing and implementing internal change projects. Demand and fraud monitoring and prevention.• Topdesk and Salesforce (CRM) System administration. ERP, templates, views, queues, user and supplier account management. Creating Knowledge articles for end users. Restructuring and validating process flows efficiently, ensuring the continuous improvement and alignment of IT with our daily operations and service quality. • Training hotel teams in ITIL applied practices, execution of ITSM processes, Incident management concepts and Escalation procedures. Training internal support teams on Service Desk (Topdesk) usage and applications while planning for mid-term gradual deployment. • Optimizing and executing the CitizenM social media online communication strategy. Minimizing median response time (1-2m) while ensuring maximum user engagement and customer satisfaction. First point of contact for Facebook, Twitter, Webchat and Whatsapp. Advanced usage of Amadeus GDS and Salesforce.

Thessaloniki, Greece

Main activities: • SCRUM Product owner. Agile operation management for multifunctional teams on different projects. Supervision, Team leading and Material logistics. B2C sales and communication. Market research and data analysis. Risk assessment. Inception to delivery of transportable construction projects. 80 finished projects and 1.5m€ managed budget. • Achieved +28% profit margin with accurate Data Analysis implementation and Innovative process formulation.• Supply chain management. Inventory forecasting, budgeting and material planning. Supplier communication.• 3D and 2D Modelling on Solidworks and Autodesk Fusion360 for presentations and prototyping. Large portfolio. • Logistics coordination and Transportation of buildings throughout Europe, Balkans and Russia. 10-90 metric ton weight and 80m2 max dimensions.Loading, transportation, unloading and assembly planning. Road and Naval transportations.

Thessaloniki, Greece

• Designing Mail lists, Brochures and BCards. A|B & T.Testing. Online Sales. Multilingual customer base. • Administrating OS, hardware virtualizations and hypervisors (VMM).Vmware, Unix, Bootcamp and Windows.• Development and Maintenance of www.naodomiki.gr . Administration, Search Engine Optimization (SEO), Site Performance Optimization, Google Adwords Campaigns and Google Analytics. Tripled clicks and Conversion.• Local Network & Hardware setup. CCTV setup. Cloud backup saving and Online Access through DynDNS.

Master Of Business Administration - Mba, Business Administration And Marketing, Merit, Amba, Cmi Accredited

Bachelor Of Science - Bs