As a client success analyst at Drawbridge, I lead the end-to-end project lifecycle, ensuring the successful delivery of IT projects that align with business objectives and meet stakeholder requirements. I have over 5 years of experience in IT project coordination and analysis, and a bachelor's degree in criminal justice.I collaborate with cross-functional teams, including software developers, designers, quality assurance, and business stakeholders, to define project goals, requirements, and deliverables. I develop comprehensive project plans, outlining project tasks, resource allocation, milestones, and timelines. I manage project risks and issues, anticipating potential roadblocks and implementing mitigation strategies to ensure project success. I monitor project progress, track key performance indicators, and prepare regular status reports for senior management and stakeholders. I leverage my CRM and analytical skills to optimize operations, enhance customer relationships, and identify opportunities for improvement.
Listed skills include Customer Service, Microsoft Office, Management, Microsoft Excel, and 16 others.