Kourtney Thomas Email & Phone Number

Denver, CO, US

Phoenix, Arizona, US

Phoenix, Arizona, US

• Coach, motivate, and empower a team of 4 CSMs and 1 CSM Lead to meet and exceed monthly and quarterly targets by providing ongoing support, tools, and performance feedback
• Responsible for departmental retention of 100-120 logos, maximizing renewals and ARR retention, achieving 93% GRR in first quarter as team manager
• Design and implement comprehensive hybrid engagement flow, including onboarding course creation, partnership with Customer Marketing and Sales team for communication, and training of Customer Success team on transition.
• Design and implement digital onboarding course, resulting in increased TTV and 50% reduction in manual onboarding time for CSMs
• Build and stand up Customer Community in less than 60 days, including content calendar, resource library, and events, with membership at 15% of Customer logo base within two weeks of launch
• Led effort to create and launch Knowledge Base, supporting hybrid engagement model and ability for Customers to self-serve

Phoenix, Arizona, US

• Maintain and grow a $700K ARR book of business with 20-25 clients
• Onboard new customers and conduct discovery to identify goals, align expectations, drive implementation and integration, and deliver seamless user experience with initial onboarding NPS scores of 9+
• Build strong relationships with client stakeholders through proactive and regular 1:1 communication, strategy sessions, thought leadership, and quarterly business reviews
• Lead and own all efforts to build customer marketing and education program via content creation and facilitation of webinars, collaborative office hours, customer community, and email nurturing for multiple customer.
• Monitor and analyze engagement, performance, and success metrics to identify trends and areas for improvement, reporting to clients
• Carry out ongoing in-depth discovery to understand specific goals of each customer, continually tailoring services to meet those needs, resulting in increased retention and renewals

Kirkland, WA, US

-Maintain and grow a $4.8M ARR book of business with key accounts in Fortune 1000 enterprise tech and healthcare, including Tableau/Salesforce, Cisco, SAP Concur, Intel, and Providence Health & Services-Exceeded 2022 revenue goals by 34%-Manage a portfolio of 25+ projects from Statement of Work through Project Closure-Consistently exceed quarterly sales.

Palo Alto, California, US

-Led a global team of 5 direct reports and served as enterprise-wide SME on internal process and product-Conducted consultations with 20+ SMB customers per week to help design, launch, and scale their communities, working with 50-100 customers at a time on an ongoing basis-Supported customer onboarding and migrations from other platforms, including.

Denver, Colorado, US

-Established and grew an online coaching business from 0 clients to 100+ high-touch clients with 90%+ retention rate.-Developed and maintained 85%+ sales conversion rates by generating a history of SEO via creating long-form blog content including weekly emails for 8+ years-Developed content strategy, content calendar, email content, social copy, and.

Clayton, Missouri, US

I'm the one who puts the personal in personal trainer. My philosophy is one of whole-person wellness: movement and mindset coaching for women using a comprehensive approach to overall health, well-being, and success – on their terms.

Happy's Running Club is a social running/drinking club that meets each week for a casual 5k and a beer or two. Any runner is welcome, from beginners to serious racers, dogs and strollers included. We meet at a neighborhood bar on Tuesdays at 6pm.I sold this business to another passionate running enthusiast upon relocating to another state.

Chicago, IL, US

Gained a distinctive class audience following in just a few months, leading to the opportunity to teach a new specialized, limited-run endurance-focused class.

Learned an entirely new trade on the job, growing from one client to accommodate a full-time schedule of clients in less than a year.

Hanover, Maryland, US

In addition to my recruiting responsibilities, I worked directly with the sales team to identify top accounts, target skill sets, key market segments, and to assess client staffing requirements; assisted as needed with client company relationships. As a result, was promoted to Account Recruiting Manager after only two months of employment, responsible for.

I was responsible for all marketing and leasing activities for over 400 units in 2 local neighborhoods, and served as the point of contact for all inbound inquiries throughout entire leasing process, from introduction to move-in and early tenancy. I successfully leased 34 apartments in only 3 months, considered to be slow season for leasing.

Las Vegas, NV, US

I acted as the main field contact for all FF&E items between Owner design team and Contractor, overseeing coordination and installation of owner provided FF&E items in the field, along with managing execution of small projects assigned by various project managers, at both job and property levels.

Ba, Hospitality Business

Education record