Koushik Nandy Email and Phone Number

•Front-end all customer escalations and be engaged till resolution, my strong Infrastructure knowledge helps to quickly isolate the problem region. •Deep knowledge and experience on handling Data Center environments and maintenance of hardware’s•Experience is using and configuring monitoring tools like Solar Winds. •Understating of containers and working knowledge.•Very good knowledge and understanding of configuration management using puppet •Complex troubleshooting of all HPE storage products like 3Par, Primera, MSA, EVA, MSL blade chassis like C7000, cisco ucs blade server. •Hands on experience in creating and running various scripts on live production systems. •3par/Primera OS is Linux based and hence troubleshooting involves usage of several Linux based commands and troubleshooting methods. •Working exposure on hyper converged systems.•Very Deep experience of storage performance factors, how to get optimum performance and designing the same. •Experienced in handling different Backup Libraries and backup software’s and configuration. HW example: HPE MSL, ESL libraries, SW example: Data protector, Veritas NetBackup backup.•Highly experienced in Brocade Switch log analysis to find the root cause of the issue and complex troubleshooting and configuration. •Intensive Experience in Disaster Recovery – SAN based remote copy RCFC, RCIP•Experience to install, configure, maintain and support SAN and supporting infrastructure required to deliver Storage and Backup Services• Extensive experience with the technologies: snapshot, cloning and deduplication• Ensure compliance of all Standard Operating Procedures and other network related procedures for the SAN environment.• In-depth understanding of VMware technologies, including vSphere/ESX, VMware View, vCenter, Site Recovery Manager, etc., running in enterprise environments• Also hands-on vmware experiences in technologies like vmotion, snapshot, network configuration etc.

• Monitor quality and accuracy attributes of recommend solutions to address root cause.• Continuous process improvement and compliance checks at process level.• Conduct / Participate in joint call with client and also the sessions conducted internally.• Provide recommendations on improving the quality process to achieve goals and business objectives.• Conduct audits to check compliance to Quality laid standards or procedures.• Worked on SAN and NAS environments consisting of Clarrion CX 400, CX 600. Celerra NS 20, NS 40,Trained in VNX-e series and VNX.• BAU activity on Vplex including batch migration, storage claim, storage presentation to Storage View, monitoring and break fixing. Use of vlpex Cli for monitoring and healthcheck and log collection. • Moving data between extents locally as well as remotely using Vplex Mobility. Vplex Metro configuration. • Monitoring the SAN Environment Health Check up on a daily basis.• Creating Incidents and Change if its needed.• Creating Drill Down Reports for Different array on a monthly Basis.• Creating Capacity Reports submitting to the clients as a part of Capacity Management.• Performing clean-up/ housekeeping activity, like removing the Free Luns so that RAW Capacity will be increased.• Checking the Risks and their Treatment plan for the SAN Environment and submit to the Clients• Maintaining all the SOPs and updated RUN books on monthly basis.• Installing and configuring the Brocade Switches, Storage devices• Configure Zoning on Brocade Switches• Performance Tuning and capacity management• Patching and installing upgrade.• Logging incident with Storage/SAN vendors, escalate issues to higher management and closely work till closure.