* Lead Customer Support teams for clients from all regions, ensuring high-quality service delivery and issue resolution.* Manage support teams for key Manhattan products: SCALE, SCI, and BM, streamlining support processes and improving efficiency.* Collaborate on product design, estimation, and project execution, driving successful implementation and customer satisfaction.* Actively contribute to the data analytics team, leveraging data-driven insights to optimize operations and… Show more * Lead Customer Support teams for clients from all regions, ensuring high-quality service delivery and issue resolution.* Manage support teams for key Manhattan products: SCALE, SCI, and BM, streamlining support processes and improving efficiency.* Collaborate on product design, estimation, and project execution, driving successful implementation and customer satisfaction.* Actively contribute to the data analytics team, leveraging data-driven insights to optimize operations and enhance team performance.* Implement strategic initiatives and best practices to improve team collaboration, service metrics, and customer retention.* Provide technical advice on highly complex technical design, technical issues and production environment issues and architecture evaluation.* Work closely with R&D & Cloud Service teams to drive customer adoption & satisfaction. Show less

Participated in different development project in ASP.NET with Oracle database. Involved in requirements gathering, development and implementation of the website at client system. Worked in both frontend and backend development . Also provided daily issue support.

Worked as lecturer to teach computer science to BCA and MCA students.