German Kovacevic Email & Phone Number

As a Senior Technical Support Engineer, I leverage my 20+ years of IT experience and my AIOps expertise to provide effective and reliable solutions for hybrid cloud environments. I work with clients across various industries and regions, understanding their business needs and challenges, and delivering customized and scalable services that optimize their performance, costs, and user experience.My core competencies include infrastructure monitoring, application performance management, digital experience management, and cloud cost management. I use cutting-edge tools and technologies, such as Prometheus, AWS EKS, Azure AKS, New Relic and Dynatrace, to monitor, analyze, and troubleshoot complex issues, and to provide actionable insights and recommendations. I also collaborate with internal and external stakeholders, communicating clearly and proactively, and ensuring customer satisfaction and loyalty. I am passionate about learning new skills and staying ahead of the curve in the fast-changing IT landscape.

Listed skills include Telecommunications, Team Leadership, Itil, Sql, and 2 others.