Sofija Kovacheva Email & Phone Number

Skopje, Skopje Statistical Region, North Macedonia

Skopje, Skopski, North Macedonia

All-encompassing knowledge and understanding of all service delivery contracts;Plan and coordinate all sales, delivery and operational activities against service delivery contracts;Build an understanding of designated customers and customer requirements;Scheduling of tasks and activities against service delivery contracts;Maintain and update issue, risk and task logs in daily activities against service delivery contracts;Register and log all new opportunities / RFQs / task orders against service delivery contracts;Organizing the process of bidding for a new contract/framework with all the interested parties, internally and externally;Ensure administrative compliance when responding to customer requirements;Maintain structured contract documentation per service contract and an overall service delivery contracts repository;Organize and facilitates meetings with clients, prepare comprehensive Minutes of Meeting and distribute accordingly to all parties;Execute market research tasks;Contribute with ideas and brainstorming, documenting to developing delivery processes;

Macedonia

Managing and solving ERP issues though a ticketing system from the first point of contact through to resolution;Monitoring, diagnosing and resolving technical ERP issues;Organizing and performing deployments, and releases for the ERP software;Manage a number of scheduled tasks, designed to ensure that the customers' ERP systems remain operational;Training new employees;Coordinating shift activities;

Managing and solving ERP issues though a ticketing system from the first point of contact through to resolution;Monitoring, diagnosing and resolving technical ERP issues;Organizing and performing deployments, and releases for the ERP software;Manage a number of scheduled tasks, designed to ensure that the customers' ERP systems remain operational;

Skopje, Macedonia

Idea generation for designing and developing interactive courses and programs;Using authoring tools for design thinking for said courses and programs;Research of new techniques and way for improvement of e-learning courses;Ensuring the creation of content is appropriately matched to instructional objectives and desired performance outcomes;Creating video animations, editing and rendering videos and audios;Collaborating with clients, and providing consultation to subject experts and helping them to explore e-learning possibilities;Gathering requirements and criteria in agile environment;Analysis on the requirements and needs against the created product, and creating manuals according to the courses;Project management assistance;Presentation and sale the product to clients;Testing different platforms (voting system, LMS, games);

Skopje, Macedonia

Skopje, Macedonia

Skopje, Macednoia

Skopje. Macedonia

Skopje, Macedonia

Master'S Degree, Information Systems

Bachelor’S Degree, E-Business

Activities and Societies: AIESEC