Susan Kovacs Email & Phone Number

Toronto, Ontario, Canada

Managed and grew the largest market in North America with a 18M portfolio of dealer clients. Optimized the portfolio through the clients' use of the line of credit, identifying and mitigating pre-default account risk and supporting post default collections on defaulted accounts. Consistently exceeded sales targets in my region and a President's Club winner

Toronto, Canada Area

- Strategically assessed and confirmed credit approvals and creatively restructured deals to ensure a closing- Sold outside warranties and utilized dealer warranties to help generate a profitable sale- Developed and maintained exceptional relationships with dealers which ensured repeat applications, and with customers that have resulted in referrals to TREND- Planned sales strategy with Area Sales Managers to generate greater applications and educated new dealers on TREND's unique lending philosophy and document requirements- Consistently met sales plans and quotas- Completed paperwork for signing, ensured all documentation is signed and received prior to funding

- Effectively managed Project Team and Re-marketing Analysts through all aspects of assigned projects to ensure on-time, on-budget delivery of quality products and services- Worked with Account Director to develop marketing strategies and proposals to drive strategic and creative solutions for client- Key player in cost estimation and development of project Statement of Work (SOW)- Managed budget, project plans and time lines for all internal & external clients- Documented and reported deficiencies, identified and implemented efficiencies to new and existing procedures- Prepared monthly billings for client- Prepared process documentation and communicated to team members as required- Led bi-monthly meetings with client to review and plan Ford's initiatives

Partnered with the sales, business development and IT groups to ensure that customer-facing programs and services were implemented and maintained. Managed various online vehicle remarketing programs for a large commercial customer base.- Launched 3 core online remarketing programs for Chrysler Financial, Toyota/Lexus and Harley Davidson resulting in several thousand yearly vehicle sales- Trained dealers and remarketing professionals nationwide, utilizing a webinar format on ADESA’s remarketing site, to visualize the ease of purchasing vehicles in the online environment - Collaborated with the graphic designer in the creation of a Step by Step Guide to purchasing a vehicle online as well as assisting in the design of customized landing pages for various customers- Took leadership role with the creation of a national public auction website which included managing relations with an external web designer, auction training and support- Created and maintained a strong relationship with ADESA’s commercial customers to ensure a full understanding of their requirements and effective operation of their online remarketing programs resulting in increased sales- Interacted with external stakeholders such as CarProof, and inspection companies, to ensure all aspects of an online remarketing program are functioning as expected and any problems are resolved quickly- Acted as a business stakeholder, identifying and documenting program enhancements, prioritizing with IT as well as completing user acceptance testing to ensure customer requests were functioning as designed prior to launch

Proficient in all functional areas of the automotive finance industry. Expertise in collections, insurance negotiations for vehicles written off in accidents and remarketing of off-leased inventory. Managed a remarketing team which included training, day to day supervision, and performance reviews.

Psychology And Sociology

Bachelor Of Science, Sociology And Psychology

Achieving Extraordinary Customer Relations Stress Management Communicating for Results Coaching for Success Asset Management.