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@alum.mit.edu
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Rick Kovalcik is listed as Senior Computer Technical / Product Support Professional with CISSP (Security) Certification based in Newton Centre, Massachusetts, United States. AeroLeads shows a work email signal at alum.mit.edu and a matched LinkedIn profile for Rick Kovalcik.
Rick Kovalcik previously worked as Independent Consultant at K & M and Senior Professional Services Consultant at Stratus Technologies. Rick Kovalcik holds Bs from Massachusetts Institute Of Technology.
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Award-winning Senior Product Support / Professional Services Consultant who can do everything short of walking on water while dealing with Fortune 500 customers. From coding to in-depth troubleshooting to security audits, I have the skills and experience to team with customers, engineering, and senior management in order to turn opportunities (or problems) into win-win situations. Key Skills:CISSP Certification: Certified Information Systems Security ProfessionalOperating Systems: Stratus VOS, UNIX, and WindowsComputer Languages: C, C++, PL/1, Pascal, Fortran, Cobol, and AssemblerCommunications Protocols: TCP/IP, X.25, LAPB, SDLC, BISYNC, and 3270Microsoft Office: Including Access and ProjectSelected Accomplishments:• Five-time winner of Stratus Service Excellence Award for both technical and customer relations accomplishments.• Stratus Award for Outstanding Support of North American Operations for support of major customers.• Increased service revenues $9M by developing method to seamlessly switch customers from distributor support to direct support.• Increased customer satisfaction over 10% through rollout of Critical Situation Management System.
Listed skills include Unix, Software Documentation, Virtualization, Linux, and 32 others.
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Newton, Ma
• Performed Application Analysis, Application Modification, Performance Analysis, Performance Enhancement, Security Assessments, System Administration, HW/SW Upgrades and Installations, and Training on Windows. Major successes included:- - Procurement and installation of computer software and hardware to handle a non-profit organizations's event registration system.
Maynard, Ma
• Served as chief technical resource on a number of Professional Services assessment, implementation, and migration projects including: - - PCI compliance audits at major retailers. - - Security audits at a credit card processor. - - Seamless migration / upgrade / performance analysis projects at major customers.• Led several Critical Situation teams to resolve specific customer service issues which involved partnering with different groups within Stratus on problem analysis, fix planning, testing, and delivery.
Newton, Ma
• Performed Application Analysis, Application Modification, Performance Analysis, Performance Enhancement, System Administration, HW/SW Upgrades and Installations, and Training on both Windows and Stratus VOS for customers worldwide. Major successes included: - - Standardized a non-profit organization’s hardware and operating system onto one hardware platform and one software release. - - Analyzed a number of customer and legacy third party code modules for a major international stock exchange. Effected key modifications to obtain the maximum performance improvement in a limited time frame. Results included a 50% performance improvement at the stock exchange.
Marlborough, Ma
As the most senior Technical Support engineer at Stratus headquarters was responsible for customer satisfaction at a number of major customers, technical interface between Customer Service and Engineering, and reliability tracking and driving quality improvements across entire customer base.
Cambridge, Ma
Senior Honeywell member of development team responsible for both MULTICS TCP/IP implementation and changes to run over Hyperchannel. Responsible for project management, final testing, integration, customer support, and supervision of less experienced members of the group. Evaluated IBM 3270 emulation alternatives and recommended chosen solution.
Lowell, Ma
Involved in the design, development, and support of various programs for Wangs VS Operating System including text editor and diskette copy utilities.
Livermore, Ca
Involved in the design, development, and documentation of an emulator running on the S-1 Multiprocessor for the UNIVAC AN/UYK-7 Military Computer.
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Rick Kovalcik is listed as Senior Computer Technical / Product Support Professional with CISSP (Security) Certification.
AeroLeads has found 1 work email signal at @alum.mit.edu for Rick Kovalcik.
Rick Kovalcik is based in Newton Centre, Massachusetts, United States.
Rick Kovalcik has worked for K & M, Stratus Technologies, Stratus Computer, Honeywell Information Systems, and Wang Laboratories.
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Rick Kovalcik holds Bs from Massachusetts Institute Of Technology.
Rick Kovalcik is listed with skills including Unix, Software Documentation, Virtualization, Linux, High Availability, Project Management, Technical Support, and Testing.
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