Rng Technical Support Engineer (L2)
Current• Working with Postgres and Oracle SQL databases• Investigating the network/client/product issues• Working with the ELK logging system• Bug reporting, testing products on the test environments, checking the performance of products on the client site• Consulting and solving customer requests via Skype, Microsoft Teams, Freshdesk• Working with API requests• Create and manage tickets in Jira• Monitoring of servers and services in Grafana• Using Confluence to… Show more • Working with Postgres and Oracle SQL databases• Investigating the network/client/product issues• Working with the ELK logging system• Bug reporting, testing products on the test environments, checking the performance of products on the client site• Consulting and solving customer requests via Skype, Microsoft Teams, Freshdesk• Working with API requests• Create and manage tickets in Jira• Monitoring of servers and services in Grafana• Using Confluence to increase product knowledge Show less