Kowsalya Rajaram Email & Phone Number

East Grinstead, England, United Kingdom

• Demonstrate proficiency in E-Lastic tool to handle inbound, outbound calls and provide assistance as needed.
• Utilize bilingual proficiency in English and French to deliver exceptional customer service.
• Using tools such as Nexus for the membership policy and bookings to maintain the memberships of the customers, using Booking.com to book the hotels for the members.
• Working in Citrix to get the policy records of the clients, and ensure all customer interactions and resolutions are accurately recorded using Google Spreadsheet for follow-up and analysis.
• Follow up with customers to confirm order details and delivery timelines.
• Address and resolve customer complaints in a professional and empathetic manner, adhering to company policies and procedures.

London, England, United Kingdom

• Conducted market research surveys over the telephone to ensure company quota requirements aligned with the National Career Services (NCS) standards.
• Utilized Spark and Catiphone for team communication and customer interactions.
• Maintained high quality control standards, ensuring accuracy and reliability of all data collected.
• Collaborated with internal teams to discuss and resolve project blockers.
• Participated in weekly stand-ups to receive feedback from supervisors and provide training to new joiners.
• Implemented strategies to increase survey response rates and improve data collection efficiency.

Chennai, Tamil Nadu, India

• Global Transfer Payment Service, On-boarding Contracts and implementing the contracts and amendments of global corporate clients for the various cash management protocols – EBICS, ICS (Identification of creation Sepa).
• Analyze and implement contracts and endorsements of national and international cash management products for customers Corporates and Banks, in dedicated IT tools.
• Record all process steps in dedicated tool until complete validation for each contract or amendments
• Follow up on contracts and amendments implemented in relation to SG, Implementation and Commercial agencies. Participate in the drafting and/or updating of the operating procedures as well as the knowledge base and FAQs.
• Track and support shared messaging and the team's phone line, Keeping knowledge up to date.
• Provide quality service (SLA) to avoid customer complaints and operational risk, In the event of a problem, notify the French teams without delay in order to respect commitments.

India

• Provide first-level technical support to French-speaking users via phone, email, and remote access.
• Diagnose and troubleshoot hardware and software issues, ensuring timely resolution.
• Assist users with network connectivity, system configuration, and application issues.
• Deliver exceptional customer service by effectively communicating with users and addressing their concerns.
• Document user interactions and technical issues accurately in the help desk system.
• Follow up with users to ensure issues are fully resolved and users are satisfied.

Master Of Business Administration - Mba, Business Administration And Management, General

- Studied advanced strategies for business growth and competitive advantage in a global context. - Analyzed global market trends and.

Bachelor Of Arts - Ba, English Language And Literature/Letters

Education record

Education record