• Managed field service operations at S2 Global in Albania, overseeing team performance and client relations.• Implemented innovative strategies to drive excellence and ensure customer satisfaction.• Led project execution with a focus on quality and efficiency to deliver exceptional results.

• Deployed and maintained Cargo and Vehicle Inspection (CVI) systems worldwide, ensuring adherence to strict regulatory standards.• Conducted system installations, upgrades, and repairs with advanced diagnostic tools to minimize downtime.• Optimized BPI Technology for clients, maximizing system uptime and efficiency.

• Provided valuable IT advice to Institute VISUM For The Blinds, optimizing technology to enhance efficiency and drive growth.• Implemented innovative strategies to help the organization effectively utilize technology for achieving goals.• Collaborated with cross-functional teams to develop and implement IT solutions for the visually impaired community.

• Collaborate with technical security team members to develop security system design and installation plans. Survey new installations, create materials lists, and maintain on-site materials inventory.• Work closely with operations, real estate, production, information technology, global security, and other internal teams to procure, schedule, and install devices in fast-paced, production critical, environments.• Conducted performance evaluations and analyzed KPIs to improve service efficiency and team productivity.• Achieved a 15% increase in customer satisfaction ratings through effective leadership and continuous feedback.

• Install, maintain, and repair PBX, access control systems, surveillance cameras, intrusion systems, and other physical security system components• Test, program, and commission new technical security devices while maintaining exceptional quality assurance.• Conducted site surveys to assess security needs and developed customized system designs.• Achieved high client satisfaction through efficient and effective system installations.

• Installed and set up various telecom systems, including routers, switches, and fiber optic cables.• Configured network settings to ensure proper functionality of equipment.• Conducted tests to verify the performance of telecom systems.• Diagnosed and resolved issues related to installation and equipment malfunction.

• Assisted IT team members in troubleshooting hardware and software issues for employees.• Installed and configured software applications on user devices.• Provided basic technical support and assistance with IT-related inquiries