Field Service Engineer Team Leader
Tirana, Albania
• Collaborate with technical security team members to develop security system design and installation plans. Survey new installations, create materials lists, and maintain on-site materials inventory.• Work closely with operations, real estate, production, information technology, global security, and other internal teams to procure, schedule, and install devices in fast-paced, production critical, environments.• Conducted performance evaluations and analyzed KPIs to improve service efficiency and team productivity.• Achieved a 15% increase in customer satisfaction ratings through effective leadership and continuous feedback.