Zay Yar Wai Phyo Email & Phone Number

Bangkok, Bangkok City, Thailand

- Spearheaded product strategy and business direction for government eProcurement systems and national digital identity projects, including the high-impact CAMPASS initiative in Cambodia.- Product innovations for Thavara Agency’s eProcurement and incident management systems, overseeing their evolution from conceptualization to successful implementation.- Led a multidisciplinary creative team, including branding specialists, visual storytellers, and UX designers, ensuring cohesive brand messaging and user experiences across projects.

Yangon, Myanmar

- Promoted to lead the operations of over 100 branches in Yangon, focusing on optimizing branch performance and elevating customer service standards, resulting in a 15% improvement in customer satisfaction and a 19% increase in operational efficiency.- Championed customer service initiatives and deposit growth through targeted campaigns and cross-departmental collaborations.Provided strategic oversight to regional and national branch managers, aligning branch performance with overall business objectives.Reported directly to the DCEO, coordinating efforts with KBZPay, compliance, treasury, transaction banking, marketing, and corporate banking divisions.

Yangon

- Led the comprehensive development of KBZPay and It’s KBZPay merchant business, overseeing the launch of multiple new products and securing partnerships with the improvements of fintech entities.- Developed and executed end-to-end product strategies, ensuring alignment with stakeholder expectations and customer requirements.- KBZ Pay Customer App- KBZ Pay Merchant App and it's business- KBZ Mobile Banking and Internet Banking Business- Domestic Remittance Business

Yangon

Providing mentorship to emerging startups, focusing on design and branding principles, instilling design thinking methodologies, and emphasizing the critical significance of user experience (UX) and user experience design (UXD).

Yangon, Myanmar

- Achieved an impressive 80% reduction in technology expenses while enhancing usability for FMI Air's ticketing system by implementing a robust system.- Successfully established websites and CRM systems for various group companies.- Designed mini-sites to support pop-up marketing events for group companies.- Developed customized apps to meet the unique needs of group companies.

Myanmar

- Entrusted GrabBike with expanding into Mandalay, Myanmar's first motorbike ride-hailing service.- Led an inexperienced local team from inception to launch in just two months.- Successfully lobbied local authorities, including personal meetings with the Mayor.- Oversaw core staff recruitment, engaged with traditional bikers, established routes and pricing, set up systems, and facilitated bank account openings for each rider.- Personally trained bikers to become GrabBike partners.

Yangon

- Zeyar leads the Product team, driving product definition and market growth, particularly in unifying payments across banks in Myanmar.- He's the visionary behind the group, overseeing the product roadmap.- Ensures continuous product innovation to meet consumer needs.- Collaborates with other product leaders for strategy execution and departmental support.- Works closely with engineering, design, sales, marketing, and other teams to bring the product to market effectively.

Singapore

Provided UX consulting for Standard Chartered Bank's internal applications, leading to a revolutionary transformation in how relationship managers engage with high-value customers. This redesign reduced the time spent on extracting client data by 30%, enabling more efficient background work and facilitating improved financial services advisory.

Singapore

- Overseeing the entire product lifecycle, including UI/UX, marketing, and customer services.- Conducting research using data from sources like Google Analytics, Optimizely, Facebook, and insights from Customer Service.- Identifying solutions and improvements, creating wireframes, and collaborating with the engineering team for implementation.- Websites: http://www.icarsclub.com and http://www.ppzuche.com.

Yangon, Myanmar

Myanmar Plus is a digital agency and a Myanmar focused consultancy. As engineers, designers and technology entrepreneurs, we are committed to bringing the latest innovation and technology to Myanmar. We have previously built mobile operating systems, key digital infrastructure projects and award winning digital campaigns for some of the best global brands.

Singapore

- Team up with UI Designers, System Engineers to produce mockups, UI interaction concepts.- Conceptualise the idea into interactive mockup and final implementation

Singapore

Develop interactive websites, Ad units, Animations, Flash Games and websites

Myanmar

- Among first in Myanmar to use / develop CMS systems - Lead the development of complex web applications using various technologies.- Contribute to defining website architecture and structure.- Prioritize web features in collaboration with business leaders.- Lead web development projects and provide technical leadership.

Web Development and Sales Engineer role

Bachelor Of Science - Bs, Computing And Information Systems, Second

B.Sc (Hons), Computing & Information Systems

Activities and Societies: Executive Member of Myanmar Computer Professional AssociationWorked part-time project supervisor for 1st year.