Customer Advocate, answer phone calls and assist customers with billing and service related issues. Assist VP in tasks related to work, doing presentations of new material ordering supplies for the office, help maintain employee service accounts, Developed an escalation team to handle high priority service calls. Sat through leadership meeting and supervisors meetings,

Troubleshooting and installing Video, Internet, and Telephone. Also assist supervisor wih lead technician responsbilities.

Troubleshooting of applications and connectivity issues for Desktop and LapsInstalled four new desktop set-ups for the call center.Resolved issues with Ring Central software on each desktop stations.Uploaded contacts from the bresser system to a excel spread sheet to upload on vanillasoft software.Experience training new users on functionality of new systems be run for the call center.

Troubleshooting of applications and connectivity issues for Desktop and LapsExperience syncing wireless devices to desktop and laptop applications; Outlook specificallyResolved network printer issues; configure, maintain, and supportProficient at diagnosing server issuesExperience training new users on SAP functionality and basic troubleshooting/resolving error issuesWrote and implemented Emergency Evacuation Plan for Atlas Tube covering fire, natural disaster, terrorist and armed intruder attacksRegularly conducts training classes of approx 15 -30 people for new health and safety programs and annual recertification classesPerform JSAs (Job Safety Analysis) for all positions at Atlas TubeVice Chairman of safety committeeHandle all safety related issues, ordering, walkthroughs and any accident information.Certified overhead crane trainer, teaching and training onsite.handling of any small computer issues, printer issues, helping with power point and excel applications.LeadAssist with supervising employees to assure work area is run efficiently Assist in scheduling employee hoursTransfer material to appropriate work areaLoad finished customer productOperate saws, cranes, and hi-lo's as neededSuccessfully maintained store inventory, which required attention to details and organizationSaw Operator Ensured saw was working properly Followed precise directions to operate saw

Fireproofed Assisted in scheduling employee hoursAssisted in managing work site to assure operation ran efficientlyOrdered material and supplies Pump Operator Mixed material Measured material to determine appropriate quantity

Troubleshot connectivity for Macintosh computersDownloaded anti-virus software when neededScheduled kitchen exhaust cleaning appointments for customersMapped out technician destinations for the East Coast and Midwest states every week

Provided outstanding service with minimal error rate ensuring customer satisfactionMulti-tasked various customer orders and requestsProvided additional shift coverage for employeesAssisted with opening and closing responsibilities above and beyond what was requiredAssisted other employees with additional responsibilities and promoted a team atmosphere

Sorted and scanned outgoing packages for deliveryLoaded packages on semi-truck