• Efficaciously organized procurement of operational supplies, FF&E and OE, rooms and public area inspections, complaints handling processes, monthly loss analysis as well as guest and staff retention and recognition • Hands on experience in managing daily systems use and management, cost control and overall productivity• Elite communicator continually focused on strengthening relationships with guest while providing comprehensive service. • Accomplished company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments; headed Housekeeping and Staff development and annual appraisals • Highly skilled in planning, coordinating and directing all daily activities pertinent to custodial functions• Inspect guest rooms and public places within the hotel to ensure cleanliness and promote Green programs like recycling/ reuse and use sage of water based chemicals which helps the environment and suitability• Evaluate condition of furniture, fixtures and décor and make appropriate changes and / or repairs

• Worked closely with Hotel Manager in ensuring smooth HK operations.• Structured the present team and trained them to be more productive and well-focused to deliver quality. • Guided the Assistant Managers in handling Guest issues, agency and casual staff.• Organized and structured the agency and casual manning.

• Achieved company goals by accepting ownership for accomplishing, Service and Brand Standards control, FF&E and OE inventory, expense control, procurement of operational supplies, FF&E and OE and handling minibar operations. • Maintained safe, secure, and healthy facility environment by establishing, following, and enforcing cleanliness standards and procedures; complying with health and legal regulations; maintaining security systems. • Assessed monthly Profit and Loss for Minibar and Rooms (housekeeping related expenses). • Liaising with different Supplies and Contractors to source out different jobs pertaining to HK. • Coordinating with HR for new Recruitment's.• Working closely with Engineering Manager in planning and executing different maintenance projects in Rooms & Public Areas. • Conducting, reviewing Quarterly Linen and OE inventories..• Conducting staff appraisals and performance reviews, • Training and Developing employees• Managing Group and VIP guest arrivals.