Managed operational performance in strategic restructuring and business realignment phase. Directed ZES operations department and functions. Directly managed operations people and system leaders.

Led two dynamic operations teams and a document review team to support our Education Partners and their students. Developed policy and procedure to support our populations. Implemented new product offerings and enhanced existing offerings to meet the changing needs of the educational market.

(Previously known as Bridgepoint Education, see now Zovio)Built two dynamic operations teams to support our Education Partners and their students. Developed policy and procedure to support our populations. Developed new product offerings to meet the changing needs of the educational market.

Served as an internal consultant supporting operational and strategic initiatives across the enterprise. Conducted financial impact analysis to guide and support decisions. Modeled current practices to highlight significant risks and impacts. Identified, conceptualized, and documented streamlined cross-departmental processes and automation solutions.

Interviewed and shadowed line operations associates across the various operational channelsto document existing processes that facilitated the student life cycle. Assisted management in modeling current practices to highlight significant risks and impacts. Supported management by identifying, conceptualizing, and documenting streamlined cross-departmental processes and automation opportunities. Led localized and cross-departmental initiatives that center around process improvement. Provided management data associated with quality and effectiveness of services provided to students and associates as well as work stream costs and revenue impacts as a baseline for improvement.

Ensured the timely development of a competency-based PHR/SPHR certification preparation course. Course authored in Articulate Storyline; 24 core lessons, 6 legal quizzes. Instructional design work conducted in Pearson eCollege, utilized HTML5. Recorded and edited audio lessons for course; utilized Audacity and Adobe Audition.

Acted as the first point of contact for escalated student concerns. Operated as the liaison between the management staff and Academic Advisors. Member of Military Leadership Team. Facilitated divisional subject-matter workshops (efficiency, re-entries, etc). Evaluated student requests, identified issues, and determined appropriate means for resolution. Communicated ideas for policy and procedure improvements that create improved efficiency. Assisted in training, coaching, & mentoring of new hires and existing advisors. Assisted team members and Student Services Manager with accurately forecasting production metrics.

Advised students in degree completion options. Overcome obstacles specific to military students. Managed a total caseload of 800 students. Developed efficiencies for use of student information system, configured set-up of division’s computers to utilize those efficiencies. Maintained compliance with all external regulatory and Ashford University policies and procedures. Counseled students on Ashford University U.S. Military Grant and how to maximize their military education benefits. Maintained a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs.

Built preliminary schedules for new students. Processed ‘change of schedule’ requests.

Provided leasing information to potential residents. Generated weekly financial/leasing reports. Performed month-end operations. Generated comprehensive procedures manual for the property. Supervised maintenance, cleaning, and office staff.

Provided property and comparable data to appraisers. Coordinated closing process and key-release to buyers. Maintained sales detail and other office databases.

Organized and administered university-wide surveys. Provided administrative support for CES department. Conducted university-wide assessment of diversity [D] general education designation. Provided recommendations for faculty-senate mandated revisions to designation. Hired and supervised three part-time employees. Worked with students to ensure their academic path aligned with their academic & career goals.