Pavan Kumar B Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

- Owned a portfolio consisting of 4 partners in AMER region and was the single POC to provide internal support & transition for all implementation projects handled by the partners.- Facilitated & conducted project audits/reviews during the build & educate phase of the projects & addressed any implementation risks/issues to ensure the client sentiment is.

Bengaluru, Karnataka, India

- Responsible for managing a team of L1/L2 Product Support Engineers for Sprinklr's Advertising suite.- Was also responsible for managing product support for the Reporting & Marketing verticals for a few months during 2021.- Set clear objectives & priorities with the team to take ownership for resolving customers' issues based on standard/platinum.

Bengaluru Area, India

- People Management - Responsible for end to end operations which includes recruiting, training, staffing planners, performance evaluation/improvement, Outlier Management and Promotions- Process Management - Have managed the internal IT service desk for one for the world's top pharmaceutical company. Have also been successful in managing customer service.

Bengaluru Area, India

- Have managed a team of highly motivated Technical SupportAssociates, align all ideas to improve performance & have dedicatedplans for their professional development.- Conducted daily coaching and feedback sessions with the team andshare best practices. Attend client meetings and co-ordinate processimprovements.- Liaison with various support departments.

Bengaluru Area, India

- Dedicated photo editor for AOL Black Voices, www.blackvoices.com- Dedicated photo editor for AOL India, www.aol.in- Domain Expertise - Selection of photos, photo research, acquisition of rights, negotiating with photo agencies, and photo archiving.- Photoshop - Sophisticated understanding of digital imaging, including file sizes, resolution, color.

Bengaluru Area, India

- Provide just in time support on calls, handle escalations, interact with necessary departments, to ensure issues are resolved and closed in given time frame.- Monitoring of key indicators across all service deliverables and provide meaningful analysis and reports. - Perform skill transfer execution, drive Member Connect Process to ensure that the team.

Bengaluru Area, India

- Provide technical support to customers by answering telephone calls, managing problem tickets and replying to emails, with a focus on high quality, accuracy and customer satisfaction.- Take ownership of technical issues, and working with our senior consultants to resolve more advanced issues when necessary.- Up sell AOL products and services.