Karen Cox Email & Phone Number

Yellowknife, Northwest Territories, Canada

- Supported families during difficult times by providing emotional support and advocacy services- Created an environment of safety and respect while engaging in therapeutic conversations with clients- Provided individual and group counselling sessions to children and adolescents with emotional, behavioural, social, and mental health issues- Collaborated with school personnel to provide support services within the educational setting- Conducted crisis intervention assessments in order to determine best course.of action for clients in distress- Provided referrals for additional resources such as community programs or specialty services when appropriate - Identified warning signs of potential self-harm or suicidal behaviour during assessments and intervened accordingly - Maintained accurate documentation of all case notes and records according to agency standards- Assisted in the development and delivery of educational workshops and presentations on topics related to mental health and youth development - Served on policy-making committees, assisted in community development and assisted client groups by lobbying for solutions to problems

Yellowknife, Northwest Territories, Canada

- Trained new employees on company policies, procedures and work ethics- Supervised and coordinated activities of staff to ensure compliance with established policies. procedures, and standards- Worked closely with upper management to develop strategies for improving operational efficiency within the department- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results- Conducted disciplinary action when needed in accordance with company policy- Encouraged collaboration among team members through positive reinforcement techniques such as praise or rewards programs- Developed marketing or outreach media to communicate sustainability issues, procedures or objectives

Toronto, On

-Taught clients anger management techniques, relaxation skills, impulse control and coping skills.-Provided counseling for relapse prevention, social issues and mental health problems.-Referred clients to other programs and community agencies to enhance treatment processes.-Provided cognitive-based therapy to assist with challenge and crisis resolution.-Executed appropriate risk-assessment and mitigation strategies.-Employed psychodynamic, family systems, cognitive-behavioral and lifespan integration psychotherapy.-Empowered clients to tackle challenging situations with better and more diverse coping skills.

Orillia, On

-Worked successfully within a strengths-based anti-oppressive practice approach-Supervised and supported parents/kin during contact with their children, ensuring the safety of the child.-Reported safety concerns or disclosures made by the client concerning harm or risk of harm as per the Child and Family Services Act.-Reinforced the parent's task related to the recent teachings of the Family Support Worker (FSW).-Documented observations in case notes within 24 hours of the family contact.-Attend court, Planning Conferences/Circles and other meetings if required.

Alliston, Ontario, Canada

-Improved patient outlook and daily living through compassionate care.-Tracked and reported clients' progress based on observations and conversations.-Supervised medication administration, personal hygiene and other activities of daily living.-Developed strong and trusting rapport with patients to facilitate smooth, quality care.-Enhanced patient wellbeing by supporting participation in recreational activities.-Documented current patient information to update vital signs, behaviors and eating habits.-Partnered with interdisciplinary teams to implement care plans.-Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.

Orillia, Ontario, Canada

-Created, organized and maintained files, case notes and electronic databases.-Monitored offenders' activities regarding fulfillment of court ordered requirements.-Answered phone calls concerning clients, handled complaints and responded to requests for information.-Maintained positive relationships with offenders and family members through weekly visits.-Referred offenders to appropriate community agencies to complete services in compliance with court orders.-Gathered social and legal data on each probationer and verified details.-Developed offender case plans based on analysis of criminogenic needs of parolees.-Worked in collaboration with offenders to fully participate in rehabilitation planning.-Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.-Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems.-Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision.-Executed pre-sentence and pre-parole investigations.-Collected probationer conduct information from community individuals, family members and government agency representatives.

Orillia, Ontario, Canada

-Respond to a crisis situation (i.e.Calls to the scene) and provided emotional support to the victim(s)-Provided referral information for further assistance Court information and assistance (referral to Victim/Witness Assistance) Information on Criminal Injuries Compensation Education on crime prevention and home security measures-Communicated needs and issues to appropriate supervisors for administrative action.-Educated residents and families about available services and resources.

Oro-Medonte, Ontario, Canada

-Supervised medication administration, personal hygiene and other activities of daily living.-Developed strong and trusting rapport with patients to facilitate smooth, quality care.-Assisted client with personal hygiene, mobility and transportation.-Partnered with interdisciplinary teams to implement care plans.-Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.-Improved patient outlook and daily living through compassionate care.

Alliston, Ontario, Canada

-Recorded participants' daily progress, noted trends and addressed negative strategies to help redirect actions and improve progress.-Monitored resident safety and security at residence and on outings in community.-Planned and implemented appropriate activities to encourage residents to be social and active.-Dispensed medications and documented passes to update individual records.-Created opportunities for residents to build and exercise coping skills for common triggers and situations.-Counseled residents and provided emergency response to handle crisis situations.-Documented information in patient charts and communicated status updates to interdisciplinary care team.

Barrie, Ontario, Canada

-Directed activities to promote growth in mental, emotional and educational areas.-Used calm, positive and encouraging approach with youth.-Encouraged participants to develop leadership and self-esteem skills through group discussions.-Completed progress notes for each resident and noted pertinent information in client file.-Provided comprehensive assistance in multi-disciplinary environment.-Entered client data in centralized database and maintained up-to-date case records for all clients.-Interviewed family members to assess situations, capabilities and problems.-Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.

Bradford, Ontario, Canada

-Used calm, positive and encouraging approach with youth.-Directed activities to promote growth in mental, emotional and educational areas.-Offered key emotional support to special needs youth.-Encouraged participants to develop leadership and self-esteem skills through group discussions.-Applied clinical and behavioral knowledge to maintain safety during crisis moments.-Referred family members to outside support options to assist with coping during times of increased stress.

Prepared and provided key leasing information, trends and analysisMaintained Top 20 tenant reports, track credit ratings and coordinated with leasing to maintain parent/tenant relationships in BGRM systemCoordinated space re-configurations with the CAD specialist to ensure floor plans were updated and building measurements were correct across all databases and systemsAnnually reconciled building areas and approved the update of areas in CTI in accordance with company policiesWorked with Financial Service Centre (FSC) to prepare tenant file for reporting income versus fees paidVerified NER's and ensured deals were published in a timely and accurate mannerActed as liaison between Leasing, Legal, Accounting, Asset Management, CAD Specialist and Financial Service Centre to ensure data consistency across departmentsAssisted in preparation of monthly/quarterly internal reporting packages and prepared and analyzed components of leasing data for quarterly external supplemental reportingPrepared actual and forecast leasing activities on a monthly and quarterly basisCoordinated set up of acquisitions, dispositions, new developments and redevelopments in leasing systems as neededManaged lease administration process including deal tracking, reporting from draft through lease execution to data input and checklist completionReviewed leasing date in LeaseCRM and tied back to final documents (ex. rental rates, dates, tenant improvements, options, etc)

Prepared monthly balance sheet working papers (SOX)Performed monthly bank reconciliation, monthly calculation of management fees, operating cost adjustments, HST remittance, preparation of lease memos and straight line rent adjustmentsResponsible for monthly preparation of cash flows, monthly/quarterly reporting packages including variance analysisResponsible for preparing monthly financial statements in an accurate and timely mannerEnsured that interim and year end audit requirements were metResponsible for annual business plan preparationEnsured year end recovery adjustments and pre-billings were complete and accurateLiaised with Property Management staff and assisted Asset Management and other departments as neededAd hoc projects as required

Toronto, Canada Area

Prepared debt reporting requirements including calculation of debt covenant ratiosMaintained debt work space on intranetAssisted in gathering financial information for potential new lenders to Asset ManagementMaintained monthly weighted average cost of borrowing calculationsMaintained and assisted with forecasting debt servicingPrepared quarterly/monthly schedules for reporting to BOPPrepared quarterly schedules to support various public documentsPrepared schedules to support annual business planAssisted in the quarterly/annual audit processParticipated in additional duties and corporate projects as required

Prepared monthly journal entriesPrepared bank reconciliationsInitiated and prepared wire transfersAssisted in the preparation of monthly and quarterly financial reporting requirementsWord processed financial statements (quarterly, annually)Compiled monthly, quarterly, annual financial reporting packages and PowerPoint presentations for various stakeholders (co-owners, board of directors, audit committees, BPC, etc)Reviewed and organized SOX reporting packagesOrganized and filed monthly journal entries and other financial informationAssisted in quarterly and annual audit process (external audit) as well performed internal audit duties (volunteer basis)Participated in additional duties and corporate projects as required

Ensured regional team was following standard procedures and guidelines for the receivable process and provided/coordinated training where necessarySupported the manager in leadership and technical direction of regional team, while ensuring deadlines were being metLiaised with tenants and property teams regarding receivables and billing related issuesCollected on outstanding customers and proactively collect information from various sources to determine plan of actionProcessed and posted tenant invoicing, journal entries where required and late fees if necessarySupported manager in coordinating pre-billing and annual rent processesProcessed month end close and reconciliationPrepared monthly rent roll reconciliations and obtained approvalsAssisted department with other reporting requirements as requiredCompiled month end aged comments for internal and external auditing purposesEnsured tenants were abiding by amendments/agreements with Leasing and Legal teams, coordinated monthly meetings between regions and account specialists regarding suchEntered and posted daily cash, wires, eft's to appropriate accounts while minimizing unapplied cash

Faxed, emailed and scanned invoices for filingPrepared and posted daily bank depositsPerformed customer account reconciliationHandled customer inquiriesPerformed filing and other duties as required

Handled customer inquiriesPrepared customer statementsPerformed collections, account reconciliation, bank deposits, daily cash postingCreated invoicesAudited and processed invoicesPerformed cheque runsCreated Sales and Use Tax returnsMatched invoices to purchase order, packing slipsCoordinated with customer service, purchasing and shipping/receiving department for invoice/packing slip discrepanciesPerformed filing and other clerical duties as required

Audited invoicesVerified expense claimsResponsible for cheque runs (weekly/daily)Processed and entered accounts payable invoices and employee expense reports using a computerized system in a timely and accurate mannerPerformed filing and other clerical duties as requiredLiaised between Quebec radio offices and head officeManaged/dispersed fleet gas cards for Corus Entertainment

Hbsw, Social Work, Dean’S List

Child And Youth Care, Human Services- Children And Youth Care, Dean'S List

Business Admin.- Accounting, Accounting