Kushal Dave Email & Phone Number

Hamilton, Ontario, Canada

● Collaborated with stakeholders to acquire and analyze software application business requirements.● Designed and documented system workflows and technical specifications● Designed and implemented software applications, adhering to quality standards and industry best practices.● Performed exhaustive testing of applications, identifying and fixing flaws and problems.● Provided technical support to end-users, responding to their questions and resolving issues.● Collaborated extensively with development teams to improve the functionality and performance of the application● To educate users on new applications and features, conduct training sessions.● Documented accurately application configurations, processes, and troubleshooting techniques● Participated in project meetings and contributed to technical feasibility and implementation● Critical contributor to the EHS system upgrade (version Hedgehog) through support in user consultation, program area comprehension, workflow analysis, user management, troubleshooting, and support, user acceptance testing, release plan development, and deployment guide creation, among other responsibilities.● Managing and maintaining EMR systems (OSCAR) and databases for various public health programs by providing support, managing users, and developing solutions● Constructed and configured various applications in accordance with PHIPA and MFIPPA● As a member of the PSIM committee working group, I am well aware of the importance of privacy and security when it comes to records and information

Saskatchewan, Canada

● Working in a variety of areas but mainly focusing on event/candid photography.● Intimately familiar with taking high-quality digital photographs, including framing, selecting and setting up lighting, and determining advanced shutter and lens options. ● Expert in photography for Events, Maternity shoot, New Born Baby shoots, Birthday Parties, Housewarming Parties, Religious functions, Community Functions, etc.● Strong eye for style and trends in fashion.● Determines all project requirements, arranges all proper equipment and professional.● All post-production and printing using Adobe products.● Can additionally provide graphic design or video work upon request.● Experience in the shooting, editing, and production of videos for our clients. ● Post-production of photos, exposing, editing, printing using Adobe products.

Prince Albert, Saskatchewan, Canada

As a System Programmer, developing and support custom solutions for Prince Albert Police Service.Inhouse Developed Solutions: ● An automated Monthly Crime Statistics report, detailed Uniform Crime Reporting(UCR) reports, Daily Briefing Note reports for PAPS.● Using Powershell and python, developed an auto electronic file transfer system that sends and receives files from the Government of Saskatchewan Server. ● An intranet dashboard(User interface) that combines all internal links/resources/Policy/Documents/Communications and applications available on one page according to roles● Excel program that helps to find trends for five years, comparisons of crime for the year to date with the previous year using hundreds of data pulled from the database and present in uniform graphs and charts for analysis purpose● Developed scripts and schedules that handles automated emails occurring every day or weekly● Additionally, experience with Active Directory, Mail Exchange Server, Domain Controller, VMware, Fortinet Server, Fortimail server, Manage Engine - AD Manager, Service Desk Plus, Desktop Central, Imprivata Server, configurations, Synology NAS Rack station.● My graphic design skills helped organizations design annual reports and design stuff like an anniversary logo/ ID Card/ Wallpapers and Branding.● Supporting first responders applications and troubleshooting issues.● Problem Solving and maintaining hardware/network issues for Police Car systems, Automatic License Plate Reader(ALPR), MDT, In-Car cameras, etc.● Support Network officer on daily issues with computer hardware, printers, network, emails, profiles, etc.● Support PC support officer with pulling videos for crimes and investigation from different video surveillance systems.● Working experience with PHP, HTML, CSS, Javascript, SQL Server, .Net, C#, VB.net, Powershell, Python, Stylesheets, XML, XSLT, UI/UX Designs, Adobe Creative Cloud, DBVisualizer, etc.

Regina South

• Acknowledge customers and ascertain what each customer wants or needs.• Illustrate for merchandise and give details about its use, operations, and care of merchandise.• Maintain friendly and professional customer interaction.• Keep up working to exceed our target sales goals.• Help customer to make the decisions when buying big appliances by explaining and giving useful information considering their choice and budgets.• Explain about ongoing offers, promotions as well as extra protection plans to secure customers investment.• Verify that all merchandising standard were maintained on daily basis.• Also maintain cycle counts, Inventory reports, down stocking, follow-ups, shrink reports, price audit, etc on weekly basis.• Also helping a customer to place a special order on their needs directly from the vendors or manufacturer. • Responsible for delivering prompt and professional solutions for customer inquiries via phone, email or personally.

Regina

• As a Product Service Associate, we do store setup and handy with all tools, specializes in quality service, customer focus, self-motivated, takes pride in my work performance, efficient use of time and very team/goal oriented.• Extremely customer oriented while performing my daily duties, Knowledge of all PSA duties, responsibilities, computer sites, vast experience working with plan-o-grams and blueprint.• Flexible to work in motion (lifting, pulling, pushing weights, bend, squat, kneel, etc.)• Plans, designs and schedules implementation and conversions of new or existing systems products and services. Prepares related documentation and reports.• Assembling display models, lights, chandelier, trailers, barbeque, gazebo, lawn movers, wall sconces, ceiling fan, patio furniture, Christmas Decorations, etc.• Because of Investigative, curious, and creative nature, good at problem-solving, and reasoning and always excited to learn a new tool and tackle new problems.• Because of my knowledge in IT, able to troubleshoot basic technical equipment like self-checkouts and computer terminals on each department desk.• Also troubleshoot printer, scanner gun, pin-pad, and computers to keep store operations smooth and running.• Installing and preparing our cash registers ready for the customers during summer time and wrapping it back during winter time.• Also provide support with SharePoint share drive portal to other employees with storing, accessing and sharing their files.

South Regina

• By greeting and addressing customers provide outstanding customer service in a friendly and respectful way. Handled dissatisfied customers in a polite and professional fashion.• Responsible for delivering prompt and professional solutions for customer inquiries via phone, email or personally.• Running front end by managing all staff and giving solutions for customers and cashiers and Customer Service queries.• Opening, closing of the store and maintaining all tills/terminals efficiently.• Maintain documentation (hard/soft copies) of customer orders, inquiries & responses for future and administration work.• Good at all administration work from customer payment modes, Credit card application and billing, returns, special order, delivery order, processing online order.• As a Pricing Coordinator duties are to manage/audit prices all around the store according to Canada Price Management Policies, Weekly flyers, and daily deals.• Preparing changing banners/PDFs/price stickers for deals for weekly flyers.• Maintain broad knowledge of all company products, services, and promotions.• Maintain procedures and processes for first/second level problem determination.• Manage and process online orders and store pickups, deliveries, returns, etc.• Troubleshoot technical equipment like self-checkouts, printer, scanner gun, pin-pad, and computer to keep store operations smooth.

Regina

● Worked as a computer technician for supporting desktop/ Laptop / Apple products, including hardware and software support.● I worked with deployment projects on various sites, including shops, banks and convenience stores, retail stores, etcetera.● Also provided support for maintaining apple products support.● Provide support with antivirus and other software installation and maintenance.● Also, give the services network issues and printer troubleshooting for their clients.● Participated in peripheral repairs and building a desktop system from basic.● Detach old PCs and other connected equipment and replace them with new ones at a customer site.● My programming and development skills also support website development and maintenance for some of our clients.● Sales computers, printers, parts, laptops, and hardware peripherals.

Saskatoon, Regina, Saskatchewan, Canada

● Handled Windows7/8 migration project at RBC, Scotia Bank, and TD Bank & Provided desktop/network support to corporate users.● Installed, upgraded, supported, and troubleshot Windows Operating Systems and Microsoft Office Suite, and other applications as assigned● Provided user support and problem resolution for desktop computers, network access, E-mail, and imaging XP to several computers.● Performed general preventative maintenance tasks on computers, laptops, printers, and other authorized equipment. Troubleshoot and resolve complex network client, hardware, and software issues with desktop and laptop computers.● Setting up network connection LAN & Wireless, configuring Fax server & network printers, Citrix, other drivers, updates, etc.● Performed installation and provided support for peripherals such as scanners, external CD/DVD drives, and PDA devices.

Mumbai Area, India

• Participated in business development efforts by defining technical scopes, creating time estimates, specifications for new developments.• Handled the tasks of providing technical direction for developing, designing and integrating systems and suggest improvements to the existing system for customers.• Designed and developed a web application for designing a vessel using ASP.net, C#, XML, JavaScript, HTML5, CSS, LINQ, and SQL Server 2012 and Tortoise SVN for code repository.• Designed Leave Management Desktop application using Asp.net, C# and SQL Server 2012.• Responsible for underlying product architecture and maintained existing software updates.• Practiced the Factory Method Pattern and followed all stages of the Software Development Life Cycle (SDLC).• We were following the Agile (Scrum) methodology for our team of software developers. • As a developer actively participated in data processing, database design, testing, training, preparing (technical, user, installation guide) documentation and UX/UI Design. • Also worked on a ticket system for supporting and troubleshooting Rolls-Royce software.

Anand, India

• Responsible for development and maintenance of client websites and software solutions.• Designed & developed customized Telecom, Sales Management, and online shopping products for marketing and selling through E-commerce.• Design and customize Multi-tier Client - Server Interface using ASP.Net, C#, XML, Web-services, API, JavaScript, HTML, and CSS. • Work closely with customers to review business requirements, explain alternatives, and recommend solutions. • Responsible for Client Managing website, Control Panel, updating web content and managing a web server, documentation, etc.• Responded immediately to emergency situations with sensitivity to deadlines and customer needs.

Anand

• By following user guides, technical manuals and additional documents to research and put solutions into practice.• Provided on-phone and online support for users of extended campus communication network to facilitate effective operation of IT resources.• Captured data and restore data, imaging systems using defined procedures migrate user data from the legacy system to the new system.• Installing operating system and require software for the user. • Assisted users with level one and higher issues by troubleshooting and resolving problems by providing the best suitable solution for that.• Have experience in assembling and disband desktop system.• Performing ghost on a network system.• Maintained and managed networked computer lab and also apply group policy. • Give systems, network and Internet support services to users.

Ahmedabad Area, India

I have developed a 3-tire online app which is an e-commerce based web applications using C#.Net and MS SQL Server that are aimed to provide a software solution to vendors as well as customers for shopping through a single gateway, using the internet as a sole medium.

Vadodara

I have developed a small part of Business Intelligence System which includes online indent booking, order booking, order management, order dispatch, Invoice, etc using VB.Net and Microsoft Access to store data.

Master Of Science - Ms, Computer Science

An Interactive System For Capturing Users' Qualitative Preferences In Recommender Systems..

Master Of Computer Applications, Computer Applications

Activities and Societies: ● Constellation - A State level Technical Event ● Nakshatra - University Cultural Event ● CSI - Computer Society.

Bachelor Of Computer Applications, Computer Applications

Activities and Societies: ● Constellation - A State level Technical Event ● Nakshatra - University Cultural Event ● CSI - Computer Society.