Kelly Pedrick Email & Phone Number

Bend, Oregon Area

Exciting times at Flok, We have an amazing integration solution to simplify the way that you interact between your Salesforce solution and external systems and data sources. We help you to implement, customize and improve your utilization of the Salesforce platform and provide Integrations that are reliable and configurable.

Bend, Oregon Area

Bend, Oregon Area

As we build an Grow the company and our offerings this role expands responsibly to new business, partnerships and growth plans.

Bend, Oregon Area

As a rapidly growing company management of technology, development and operations is a great challenge. This is a great group of people, We continue to evolve and adapt to new and changing business needs. Formerly Symplmed Technologies, same great people, same great solution.

Bend, Oregon Area

Technology, system integrations, design development, shipping, partnership development and logistics. Salesforce provides a central technology stack that is configurable and highly customization. Being at the center of this fast growing company is a wonderful challenge and highly fulfilling.

Bend, Or

All Things Technology, Salesforce Administration and Development. Network and PC Administration and builds.System administration for the Applications, Vendor management Team lead.Budget development and management

Bend, Or

Leadership and direct management of the Development team responsible for Supporting and Enhancing the current production product suite for NAVIS. Exceptional Employee Engagement scores received in the Engineering team. Highly successful in bringing SCRUM methodologies to NAVIS where several high priority IT and Development projects where completed on time with great efficiency. Great People, great company.

Bend, Or

Tower lead for the Application Management division of the E-CIS Organization. Leadership of Support, Custom, Delivery Management and IT teams. Tower Leadership for 60% of the business unit Provided Leadership for 6 managers and over 50 individuals in the organization achieving the highest Employee Sat scores and Management awards. Responsible for Tower Budget and Business Continuity Plan Developed the annual budget for the Applications management tower and operated under budget while maintaining client satisfaction Actively worked with the business continuity team as the BC site lead to execute annual and quarterly drills, run actual BC events in Bend and maintain the program for the organization Manage Off-Shore Indian business unit Established an operating model that provided quality checks and validation of the achievement of the business needs and standards for work that was done in India Coordinated with the India leadership on all current and future staffing needs and pipeline of work. Increased efficiency of the India workforce by 30% through the development of a Knowledge system, onsite training and collaboration sessions. Managed Team of 6 Delivery Managers Direct Management of IT group responsible for version control and release management Presentation of Monthly Scorecard to Executives Build Knowledge System Key leadership team member in Major CIS implementation

Bend, Or

Manager of Support, Custom Development and IT group. Manage development projects and resources Increased traceability, reporting and project performance through implementing process improvement and governance. Improved organizational efficiency By leveraging a modified Agile SCRUM process for work management and prioritization we were able to complete 30% more issues with the same staff. Managed Large Scale application migration into a hosted IT Model Managed the IT team to a successful migration of application servers, DB servers, WAN and LAN systems from in house to a third party model with no client service interruptions. Develop collaboration between development and analysis Establish Agile / Sprint approach for Support Develop Custom Process to leverage off-shore development and test teams Work directly with clients in an escalation capacity Implemented Programming standards Worked directly with the development team to establish and roll out programming standards for use by all team members to improve consistency and supportability of the code. This resulted in a reduction in support tickets due to production code fixes. Member of the organizational leadership team As a key member of the leadership team I was involved in staffing decisions, annual performance review processes, goal setting, financial tracking and regular organizational town hall presentations. Received very high employee sat survey results. Established metrics to drive efficiency Implemented a measurement system to ensure that performance was tracked by team, functional area and individual to identify areas for improvement and changes in staff assignments. Worked closely with Budget owner to ensure adherence to the budget on a monthly basis. Established and Maintained Time reporting standards for the entire organization and rolled out those standards.

Bend, Or

Manager of Call Center Technology for All Alliance Data Utility customers.Additionally management of the E-CIS Development team. Managed Call Center Technology Filled the Leadership role for the team during an enhancement cycle where IVR, Call Recording, Telephony and Reporting were are being updated or migrated to new systems. Gained deep understanding of call center operations, technology and processed. Managed geographically distributed team effectively through technology and collaboration. Managed Call Center Technology Budget Developed, Presented to Executives and executed the migration and update of IVR, Call Recording and Workforce Management systems to improve efficiency and system functionality. Implemented Upgraded IVR, Telephony and Call Recording systems to meet the business needs of the company in a cost effective manner. Managed application developers that were focused on the call center business processes. Developed departmental budget and enterprise Cap Ex budget of over 1 Million dollars.

Bend, Or

PC Technician, IT lead, IT and Network Manager.Manager IT Systems Managed development team Developed a strategy to extend functionality of in-house developed applications to the call center operations team to increase management tools and performance measurement of the call center staff. Developed departmental budget and enterprise Cap Ex budget Developed and managed the budge for all LAN, WAN and domain server equipment and ongoing expenses. Operated within the budget while providing the level of service required by the business. Managed development projects and resources focused on the process improvement and efficiency of the call center business unit. Managed team that supported the enterprise and all systems including Lotus Notes, MS Exchange, MS SQL, Knowledge system and ticketing system.IT / System Administrator As the lead I had oversight of all of the PC and Server support staff including the functions of new systems builds as well as ongoing support and maintenance. Implemented a vision statement for the team and established performance standards for the IT organization that increased the predictability of our service as well as the satisfaction of the users that we supported. Developed metrics to drive and increase in customer satisfaction as well as a reduction in headcount required to build and maintain the infrastructure. Develop departmental budget As the leader of the team I established a process to automate the PC build process for new users and system rebuilds Using scripting and SMS technology the process was automated to be predictable, reliable and over 20% of the original duration to complete. When required I performed hands on administration of Enterprise Servers to meet the up-time metrics of the company and support the team. When required I performed hands on administration of LAN / WAN including Move, Add, Change and routing, ACL and control module configuration.

Davenport, Iowa Area

Second Class Petty Officer at MSD Davenport. Maintained all office computer systems and WAN As the system administrator I was responsible for all Wise terminals in at the facility as well as administration of the site router to the WAN. Enforced regulated facilities as Marine Safety PO Provided regulation review and enforcement of the federal laws and regulations that govern the transport of Hazardous Materials on federal waters. Performed facility inspections, Education and Enforcement of the Code of Federal Regulations and the Oil Pollution Act of 1990. Lead roll in Flood response unit tasked with Driving, operating and team leadership during emergency flood deployments Performed all systems administrative functions as the “Jack of all trades” ensuring that all technology continued to operate as needed. Received USCG Achievement metal for meritorious actions in the Grand Forks flood in 1997. Received Commandants Letter of Commendation for exceptional service as a pollution response Petty Officer.

Cape May, Nj

On-base and local response structural Fire Fighter, Lead Engine Operator, Lead Fire Fighter, HazMat Technician. Lead driver, Engine operator and site coordinator for on structural fire department Carry over 12 certifications and endorsements. Extensive experience in structural Fire Fighting, Haz-Mat and Aircraft response. Performed system configuration for alarm system that protected several dozen buildings and over 3,000 people. Received honors for exceptional performance in responding to the Crash of a F-16 Fighter at the local county airport.

Cape May, Nj

 Certified Military Instructor Performed Ceremonies for Commandant, Senators and Generals Worked closely with the American Legion performing TAPS for all South New Jersey military funerals.

Master'S Degree, Computer Systems Networking And Telecommunications, 3.9 Gpa

Graduated with Distinction

Master'S Degree, Management Information Systems, General, 3.85 Gpa

Graduated with Distinction

Bachelor Of Business Administration (Bba), Management Information Systems, General

Graduated Suma Cum Laude

Microsoft Certified Systems Engineer, Network And System Administration/Administrator, 4.0 Gpa

Trade School intensive night classes focused on the achievement of the MCSE certification. This was a preparatory class. Gaining.