Kelsey Pearson-Graves Email & Phone Number

Tampa, Fl, Us

Milwaukee, Wisconsin, United States

For more than 55 years, Tri City has been a regional bank ($2B+ in assets, 30 retail locations) focused on the needs of its customers and communities.I initially joined Tri City as a BSA Analyst II, and was rapidly promoted to this role reporting directly to the BSA Officer in which I am responsible for executing BSA/AML/OFAC/SDN regulatory compliance. In this role, I manage daily reviews and designated complex suspicious activity report (SAR) investigations of transactions flagged in our Verafin detection software platform. Within this, I lead enhanced due diligence (EDD) reviews on high-risk customers; build and submit OFAC and SDN reporting; perform quality control for our junior BSA staff; and collaborate on risk strategy, policy, and management operations. Key achievements:►Elevating the compliance framework, helping reduce regulatory and financial risk, partnering with our BSA Officer in deploying SOPs, upskilling the team, and effectively resolving alerts and SAR investigations.►Orchestrating the full scope of quarterly and semi-annual enhanced due diligence reviews, including data collection and collaboration with our Fraud team.►Playing a key role in the preparation for an internal controls audit for a pending OCC examination, liaising with the external auditors and Compliance team leaders to consolidate account information, documentation, and reports.►Strengthening the accuracy of daily currency transaction reports via quality assurance reviews and internal mentoring as a functional subject matter expert (SME).►Delivering group and individual training to the full BSA organization on Verafin software and compliance best practices.►Collaborating on a portfolio of compliance initiatives, including the preparation of US Treasury Dept. money laundering reports and monitoring of money service businesses (MSB) and private ATM owners.

Janesville, Wisconsin, United States

The Janesville Travel Center is a franchisee of TravelCenters of America Inc., a full-service travel center network operating under the TA, Petro Stopping Centers, and TA Express brands. I helped direct the business strategy and day-to-day operations of a high-volume TA franchised facility with a gas station truck stop, convenience store, vehicle maintenance and repair shop, and ancillary services. In this role as the partner to and proxy for the General Manager, I co-managed day-to-day business operations such as bookkeeping, accounts payable, reconciliations, inventory, retail execution, risk management, and performance of up to 25 employees in customer service, maintenance, and administrative services. Additionally, I rolled up our financials to our corporate headquarters. Key achievement:►Assisting the GM as a trusted partner on all aspects of day-to-day operations, including organizing workflows, managing financial data, coaching our staff, and scaling a variety of functions to meet the needs of a rapidly growing firm.

Milwaukee, Wisconsin, United States

I worked as a technologist, freelance web developer, and technical repair specialist, optimizing existing websites with a full User Interface update and designing sites from scratch depending on the client's needs.

Greater Omaha Area

Bank of the West is a national bank, and a member of the BMO financial family of companies.I drove growth in our customer base, assets under management, and revenue streams via leadership and support in this customer-facing role. As such, I assessed the needs and goals of our commercial account holders to deepen relationships, promote incremental bank products and services, and accelerate institutional performance, while also ensuring compliance with credit quality and risk management guidelines.

La Vista, Nebraska

PayPal is a NASDAQ-trade financial technology (FinTech) and financial services company.I shaped and executed the customer success strategy for PayPal’s small merchant sector as a dedicated partner to a portfolio of named accounts producing between $100K–$500K in annual sales. This entailed providing strategic client support, strengthening relationships, maximizing ROI, and accelerating service adoption via consultative partnership and cross-selling. Key achievements:►Leading customer advocacy, served as a single point of escalation, and managed KPIs and account reviews.►Achieving top-tier KPIs for client retention, account growth, and service adoption by improving customer journeys.►Being hand-selected by senior leadership to deliver peer training to a call center operation in Chandler, Arizona.

La Vista, Nebraska

This was an evolving role in which I orchestrated the due diligence cycle on high-risk merchants, nongovernmental organizations, and nonprofit clients with a special emphasis on and expertise in the Australian and North American markets. I analyzed customer data to identify evidence of deficiencies in controls or lack of compliance with national laws, regulations, and management policies and procedures. Key achievements:►Elevating our internal capabilities in managing Australian compliance as the resident SME. I researched and integrated AML and regulation DD practices across teams and functional areas.►Liaising with Australian government agencies and officials in reporting and resolving issues.

La Vista, Nebraska

I ensured compliance with all federal AML laws via account reviews and the construction of suspicious activity reports for potential takeovers. This included performing enhanced due diligence reviews and monitored and applying regulations relating to BSA, Patriot Act, FinCEN, Interpol, and OFAC guidelines.

Studies Toward Bachelor Of Science, International Studies, 3.0

Studies in International Business, Advanced French, Theology and basic courses. Several classes were waived due to participation.

Coursework, International/Global Studies, 3.5 Gpa

Activities and Societies: Assistant to Language DepartmentBasic course studies to compliment my University studies. The community college.