Keith Phillpott Email & Phone Number

Oklahoma City, Ok, United States

Oklahoma City, Oklahoma Area

• Composed training manuals for any application used at Kimray, Inc.• Produced training videos using EPAK.• Composed technical manuals for IT procedures (Month-End and Year-End)• Composed documentations for monthly Steering Committee Meetings.• Responsible for answering IT Help Tickets.• Administered the following applications:o AS400 Systemo Power-Link (Infor Product)o Net-Link (Infor Product)o System-Link (Infor Product)o Enterprise Asset Management (EAM) (Infor Product)o Supplier Exchange (Infor Product)o Security Management Plus (SMPlus) (Infor Product)o Catapulto Telefaxo IssueTrak

Oklahoma City

Trained employees on the conference room technology in the new Devon Tower.Composed and designed training manuals for MS Office products and Mobility products.Composed and designed Quick Reference Cards using Visio.Produced training videos using Camtasia.

Oklahoma City, Oklahoma Area

Graduate February 26, 2012 with a Master in Information System Management with an emphasis in Information Security

•Operate as applications specialist for CAD/CAM software (AlphaCAM, EnRoute, EZG).•Provide training on MultiCam’s CNC routers (software driven) both internally and externally.•Travel regionally as company liaison for client software implementation and integration.•Customize software to meet specific customer requirements and tailored files for the chosen material.•Compose and design technical manuals for multiple CAD/CAM software packages used.•Self taught multiple software packages.

•Responsible for development and maintenance of numerous interactive Lotus Notes Databases for Intranet in Notes Programming (R4 and R5), HTML and JavaScript. •Developed, implemented and maintained new Lotus Notes Infrastructure for the North American region which included 4,000 employees.•Managed all Lotus Notes Administration for the North American region which consisted of North America, Canada, Mexico, and Brazil.•Maintained all Lotus Notes servers including replication, backups, and security.•Teamed with Corporate Lotus Notes Administrator on worldwide projects to create synergies among headquarters and regional servers, systems and databases.•Designed reports for various databases resulting in usable statistical data.•Awarded four (4) Recognition Awards by management for excellent performance in database development.

•Responsible for designing and maintaining advanced multi-level databases utilizing MS Access and Lotus Notes. •Interviewed end-users to assess needs and conducted hands-on training.•Designed advanced queries using SQL Statements.•Designed professional reports in MS Access and Lotus Notes Reporter.•Composed technical documentation on all phases of database development.•Administered Lotus Notes Server on Windows NT Platform.•Evaluated, installed, and maintained cc:Mail for company’s e-mail system. Prepared user training manual and conducted training classes.•Integrated Lotus Notes with ArcView (graphical mapping system) via Lotus Notes ODBC driver connections to visually place information.

•Administering network procedures, providing support and configuring workstations.•Designed procedure to increase productivity in the help desk environment through database management and structured responses resulting in reduced cycle time.•Co-lead project to evaluate and upgrade over 2,000 computers including hardware/software configuration and analysis of end-user needs.

•Operated as applications specialist for proprietary marketing research software tailored to client and company specifications. (Client base primarily Fortune 500 companies)•Traveled extensively operating as company liaison and consultant for client software implementation and integration.•Provided help desk and end-user support for internal and external clients.•Planned and organized regional conferences to introduce new products to clients and to provide training for existing products.

Masters In Information Security Management, Information Security

Studied Information Systems Security.

Business Administration, General Business

Studied Business Administration