Keith Pitts Email & Phone Number

Mckinney, TX, US

Grapevine, Texas, United States

• Consult and educate guests on their automotive service needs, ensuring a thorough understanding of required services, promoting a positive customer experience, and ensuring the highest levels of customer retention.
• Prepare Repair Orders (ROs), estimates, and warranty claims, including processing claims for Vehicle Protection Plans (VPP), Vehicle Service Contracts (VSC), Prepaid Maintenance (PPM), third-party warranties, and.
• Deliver a consistent and… Show more
• Deliver a consistent and exceptional customer experience in adherence to Audi's standards, exceeding customer expectations throughout the service process.
• Conduct research and validation of Original Equipment Manufacturer (OEM) warranties, extended warranties, Technical Service Bulletins (TSBs), and Service Campaigns using Audi's Elsa system (Elsa2Go) and other Audi of.
• Utilize various automotive software and systems on a daily basis, including CDK, Elsa2Go, Audi Pure Protection, Text2Drive, XTime, DealerTire, and DRSG, ensuring efficient and accurate service operations. Show less

Houston, Texas, United States

• Consult and educate guests on their automotive service needs, ensuring a thorough understanding of required services, promoting a positive customer experience, and ensuring the highest levels of customer retention.
• Prepare Repair Orders (ROs), estimates, and warranty claims, including processing claims for Vehicle Protection Plans (VPP), Vehicle Service Agreements (VSA), Prepaid Maintenance (PPM), and third-party warranties.
• Deliver a consistent and exceptional customer experience… Show more
• Deliver a consistent and exceptional customer experience in adherence to the Lexus Covenant, exceeding customer expectations throughout the service process.
• Conduct research and validation of Original Equipment Manufacturer (OEM) warranties, extended warranties, Technical Service Bulletins (TSBs), and Service Campaigns using Toyota Information System (TIS) and other Toyota.
• Utilize various automotive software and systems on a daily basis, including CDK, TIS, Stratus, Text2Drive, XTime, DealerTire, and DRSG, ensuring efficient and accurate service operations. Show less

Fresno, Texas, United States

As Construction Manager, my role was to coordinate all construction projects on landfill gas collection and control systems (GCCS) for Morrow Energy. I supported multiple sites across the US, internal construction teams and contractors. I created project budgets, tracked expenditures, and presented final budgets to management. I lead the procurement of.

Addison, Texas, United States

Following an internal reorganization during COVID-19, I was tasked with developing a regionalization strategy for the customer service and logistics teams in the Texas region. The success we had in the Texas region was applied nationwide to the remainder of the Sharp Business Systems locations. I mentored newly promoted regional department managers. It was.

Farmers Branch, Texas, United States

I managed operations for logistics, warehouse distribution, customer service, sales admin and contracts processing teams. I worked closely with our finance department to conduct audits and prepare periodic financials for submission to our corporate HQ. I also maintain our branch level IT responsibilities, imaging PC's for new hires, malware scans, Active.

Addison, Texas, United States

Following an acquisition of my previous employer, my first project was to help with an ERP conversion from eAutomate to Sharp's existing SAP ERP system. I helped with data mapping, beta testing, post-conversion testing, and analyzing financial reports to determine sources of lost revenue. Part of the acquisition required new training for the service.

Addison, Texas, United States

Led field service team to achieving Sharp Platinum level service award by coaching and motivating service team. Directed team of field service and IT network technicians. Performed analysis and demonstrated accountability for service department P&L. Established service contract pricing, terms, and approvals on all maintenance agreements. Ensured all.

Addison, Texas, United States

Supported end users and administration of all company's IT infrastructure. Responsible for supporting 20+ PC's, multiple Windows servers, network printers, phone system, facility security, and network equipment (routers, switches, firewalls, etc.). We utilized a wide range of technology including: Microsoft Active Directory, SQL, IIS and Apache Web Server.

Addison, Texas, United States

As the Lead IT field service technician, I was responsible for level 2 support of customer's networks. Worked with IT engineers to troubleshoot and resolve device connectivity issues. Interfaced with manufacturer's engineers to provide IP Packet Traces, adjust machine firmware and system parameters. Provided remote support for field service technicians and.

Addison, Texas

Installed, supported, diagnosed and repaired: Kyocera, Copystar, Konica Minolta, Xerox, Muratec, Oki-Data, Panasonic, HP MFP\printers and Fiery Printing Systems. I handled warranty claims for Xerox, Kyocera and Muratec. I interfaced with manufacturer reps to troubleshoot issues and provided to their technical reps and regional service managers. Daily.

Performed bumper-to-bumper diagnosis/repair, preventative maintenance, 4 wheel alignments, and vehicle make-readies. Primarily VW and Mazda, various other makes/models of used cars. Worked with service advisers and parts specialist to create repair quotes. Document warranty time and repair notes. Issued TX state safety inspections for dealership and.

Diploma

Activities and Societies: Technology Students of America Graduated with Honors and in the Top 10%. Was an active member of the Technology.

Associates Of Applied Science, Automotive Technology

Studied Automotive Technology, prepared for ASE certification, obtained Master ASE certification, group leader for team projects.