Khalil Pitts Email & Phone Number

• Resolved customer complaints and issues in a timely and effective manner. Responded to customer inquiries via phone, email, and chat, providing prompt and courteous service.• Effectively managed a caseload of 100+ claims, ensuring timely claim resolution and maximizing customer satisfaction.• Conducted thorough investigations and assessments of claims, applying in-depth knowledge of policy terms and conditions todetermine coverage eligibility and claim validity.• Collaborated closely with insurance adjusters and underwriters to facilitate the smooth processing and settlement of claims, resulting in a 15% reduction in average claim settlement time.

Hamilton, Georgia, United States

Operated, maintained, and conducted preventative maintenance on a wide range of machines, including warmers, conveyor belts,empty can lines, full can lines, depalletizers, elevators, forklifts, Filtec X-ray machines, jet air dryers, and code machines.• Verified safety guards' presence and proper functioning, ensuring a safe working environment.• Oversaw the maintenance and auditing of shadow boards, ensuring all tools were in optimal working condition.• Implemented proactive measures to ensure compliance with safety standards and regulations.• Demonstrated a strong commitment to equipment reliability and performance through regular maintenance and inspections.

Phenix City, Alabama, United States

Analyzed client requirements, formulated comprehensive implementation plans, and executed them to ensure successful projectoutcomes.• Monitored and maintained accurate product weights throughout the shift, ensuring adherence to quality standards.• Set up, die cut, and recorded data for coated placemats, following strict manufacturing practices and 5S principles for a well-organized work area.• Conducted thorough inspections of raw materials, adhered to customer specifications, and meticulously completed all relevantdocumentation.• Operated and performed mechanical duties on assigned machines, minimizing downtime and maximizing productivity.