A multi-location, outpatient pediatric, adult orthopedic therapy clinic comprised of physical therapists, occupational therapists, speech therapists, dedicated to offering treatment for peds, adults & IDD patients. My duties include:• Patient assessments, consults, development & implementation of comprehensive treatment and discharge plans, documentation/billing, conferring with family, physicians, and caregivers, in-clinic• Talent management including ensuring productive resolution of conflict, staff development, and keeping staff updated of changes in policies, procedures or other program/company related issues.• Working with the owner/clinic director in the hiring and scheduling all staff, overseeing staff compliance with policies and procedures in human resource administration, and supervising all staff including therapists, COTAs, aids and support staff utilizing best clinical and operations practices.• Planning agenda and direct recurring staff meetings and leading team building exercises as needed.• Overseeing discharge planning, the final version of all reports, including necessary signatures on assessments, reports and treatment plan, and assuring the clinical integrity of all required documentation through editing reports, developing and revising daily notes and strategies.• Monitoring client's treatment plan and progress towards goals, providing problem solving, conflict resolution, and revision of goals/treatment plan as necessary.

Occupational Therapist with a multi-disciplinary team in a fast-paced outpatient facility providing services for children, adult, senior populations. Provided skilled Occupational Therapy intervention on dual floors to Assess, Develop, Formulate and Implement Plan of Care, Treat, Discharge, Document, Confer with family and physicians, Supervised COTAs, aides. Functioned as the Lead Occupational Therapist on the Adult floor to treat patients with orthopedic, upper extremities, hand related injuries, Worker’s Compensation, Pediatric related injuries, Stroke, neurologic related diagnoses. Functioned as Pediatric Occupational Therapist on Pediatric floor to treat children with varying diagnoses such as Autism, Developmental Delays and Sensory Integration Dysfunction.- Multiple recognitions on paper surveys, social media: Yelp, Instagram for providing exceptional therapeutic care and Customer Service to a diverse population.- Approved Provider for Medi-Cal, CalOptima, Medicare.- Translated for Vietnamese & Spanish speaking Patients.

Founder Recruited and interviewed potential Sitters, Caregivers, ordered and reviewed background checks, trained and managed schedules, placed Sitters and Home Health Aides in private homes to assist seniors, adults, and children. Managed daily business operations.

Certified Plan Base Enroller on behalf of Covered California to enroll and qualify Clients for healthcare coverage through the Affordable Care Act. Utilized Siebel, Managed multiple calls over 13 states, enrolled existing and new Clients both ‘on’ and ‘off’ the government exchange.- Incorporated effective communication skills, excellent Customer Service, to interact with the general public.- Received Company-wide recognition for excellent Customer Service and Customer compliments.

30 year-old medical based company specializing in laser and treatment of various skin-related conditions. Traveled to TX satellite sites and managed 3 high-traffic semi-medical offices with adjoining retail stores in Garland, Arlington, Houston, TX. Team Member for accomplishments of goals and deadlines.- Trained and supervised Staff of 20 and assisted in medically related treatments.- Contacted insurance companies for insurance and benefits verification.- Provided direct Customer Service to a diverse population and mediated complaints.- Experienced with conflict resolution and direct interaction with a multi-cultural population.- Used bilingual (Vietnamese / English) abilities to communicate with Staff and Clients.