As program manager I increased quarterly engagement by 15% with organic promotional strategy, supporting internal partners, improving program objectives, and exceeding contractual performance guarantees. I execute 3M corporate health and well-being programs, goals, and objectives, and strategize to increase participation and outcome measurements leading to higher employee engagement, education, and client satisfaction.I produce and direct local and national programs and events (onsite and virtual benefits fair, Healthy Living Week events and presentations, vendor/partner meetings).Furthermore, I organize and direct internal/external vendor and partner relations, facilitating cross-company project implementation goals and engagement to meet and exceed performance goals and program aims. I also organize and coordinate communications and promotional materials (social media posts, digital signs, flyers, weekly communications, monthly newsletter) reaching global employee base.And, assure continued positive client and account relations between 3M and HealthPartners.

I achieved Net Promoter Score of 75 for client satisfaction with emphasis in topics of nutrition, stress management, goal setting, and purpose, leading to participant satisfaction and retention.During cold and warm calling health session reviews, I converted and enrolled 85% of prospective coaching clients increasing participation numbers and revenue towards engagement. I facilitated and supported the leave management team in daily operations by increasing process and operational efficiencies 28% and decreasing time waste by 40%. As a health coach, I enrolled and coached participants towards behavior changes in healthy lifestyle habits leading to lower healthcare costs for clients and assuring organizational achievement of performance goals. I helped identify and address social determinants of health needs with participants, and supported connecting them to internal and community resources to reduce and bridge gaps in care and services.

Longevity Wellness believes that everyone should be given the opportunity to move, sweat and to attain their ultimate wellness needs. I truly believe that each individual should be knowledgeable about not only their personal health and wellness, but what that can look like in their daily life. I strive to help clients increase quality of life by helping them to set and reach their personal goals. Working together, we'll move towards an overall sense of well being using holistic and personal discovery practices.

As part of the Infectious Disease Epidemiology and Control (IDEPC) division, I assist in the verification of Covid-19 outbreak-related investigations in various settings, including but not limited to schools, childcare facilities, youth and sports camps, prisons, jails, shelters, group homes and workplaces. Some case interviews are completed as requested.I review epidemiologic data including medical records, laboratory data, and other information necessary to complete the investigation, assuring the privacy of patient data that identifies individuals in accordance with legal and IDEPC requirements.I assist in managing outbreak data including data entry and analysis as requested to assure personal health information and privacy of health data on individuals as required by the Minnesota Government Data Practices Act and as outlined by outbreak epidemiologists and managers.Core tenets include data entry into Salesforce and MEDSS and verification and accuracy of data, assuring data are entered per protocol and available for CDC submission.I enter medical record data pertinent to the investigation in a timely manner, and review data forms for completeness and follow-up with appropriate provider/reporting source or epidemiology staff to complete missing data.

I converted 80% of cold call outreach to coaching and retained 90% of monthly case load after client incentives met. Led and participated in the review of global program content, providing SME recommendations, utilizing a critical lens for diversity, equity, and inclusion; gender identity/sexual orientation; and SDoH. Led and contributed as part of the diversity, equity, and inclusion committee and sexual orientation/gender identity work group to help members see themselves in the program offerings. I coached and managed a monthly case load of 225+ towards behavior changes in lifestyle habits, guaranteeing member retention resulting in the organization exceeding revenue objectives of clients on PPPM and PEPM program models year over year.

I executed evaluation, research, and strategic reasoning for updating global health risk assessment to increase company position and competitiveness regarding social determinants of health (SDoH), & diversity, equity, and inclusion (DEI) in the marketplace, leading to the organization being more marketable, and increasing positioning on SDoH.I proposed new product strategy questions to capture SDoH to identify and bridge gaps in care, reduce healthcare costs for clients, and gather real time data towards collecting SDoH data for future strategic build out. I co-led the strategic planning committee to integrate SDoH into the platform, services, and business to reduce gaps in care and improve company marketplace positioning.I collaborated with content strategy and product team to assure recommendations aligned with NCQA and compliance standards.I developed and presented proposals of new product development recommendations for 2023 release as new revenue source, to better serve end users focused on SDoH.

Personally onboarded 30 new health guides, guiding them through training and evaluation to assure readiness and proficiency in providing a once annual phone consultation review of member biometrics, program offerings, and navigating the platform. I provided training to 60 new Health Coaches on the member web-experience of our mobile and web-based programs and app, preparing coaches to effectively guide members through programs and navigate our site. I created training documents and workflows for onboarding new health coaches and health guides to assure reproducibility and clarity in operations procedures and expectations.I designed and managed an outreach engagement program to enroll new members into online programs and telephonic coaching, adding a new value and revenue stream to the department. I managed, evaluated, and coached a team of 25 direct Health Guide reports in daily operations and ethical sales of behavior change and strategy to improve member satisfaction and increase engagement to online programs and telephonic coaching, leading to positive revenue gains, member retention, participation and satisfaction.I provided call review and assessment, along with professional coaching to my team and colleagues' direct reports for call quality, skills proficiency, member engagement, and ethical sales/persuasion. I engaged collaboratively between departments to support team and organizational needs to ensure the successful delivery of services and project deadlines.

Telephonic wellness coach engaging individuals into healthier lives one step at a time, including physical activity and exercise, stress management skills, smoking cessation and integrating long term lifestyle change. Using Motivational Interviewing and the Transtheoretical Model of change, I guide clients to set attainable, realistic goals that can be implemented into their daily lives with non-judgmental support through multiple sessions to reach these wellness targets.

Performs continuous project medical and wellness research. Oversight of website and collateral content management, editorial and proofing; consumer and business-to-business marketing; relationship management with product suppliers, technology providers. Participates and oversees online merchandising and promotions with campaigns in social media and public relations.

Sustainable wellness through education, entertainment and a twist of fashion. Look for us January 2015 launching in Minneapolis, MN

Leela is dedicated to fighting childhood obesity through education and advocacy for youth to make positive change in their physical body by playing everyday. Our mission is to provide and inspire a playful practice of yoga, in effort to create self-value, develop positive personal behaviors and build youth based yoga communities.

Refinance mortgage processing and documentation assessmentEnsures governmental compliance and regulationsCross sales and marketing: Insurance, Banking and referralsActs as liaison between borrower, applicable Wells Fargo departments and third party vendorsNetworking with key sales individuals to build strong strategic partnerships 3 time "Closer" award for most loans closed in one monthIncreased loan closures by over 200%Exemplary customer service and communication with clients netting multimillion dollar accountsTraining and development liaison

As a Health Education Coordinator,eEmployed CDC MPowerment program to engage and educate community members on safer sex practices, risk reduction techniques, and negotiation skills for safer sex. Led and performed in house and field rapid HIV screening/testing, rolling up positive case reports to Minnesota Department of Health.Coordinated up to 50 weekly volunteers onsite in preparing safer sex kits, and mobilized weekly volunteers for outreach and testing shifts in the community. Headed the Community Advisory Board and Core Group, our advisory board of volunteers who guided the community outreach program.

Care, Access, and Prevention Services (CAPS) InternClient care and assessment including personal counseling observationBuilt client relationships through networking and building personal confidential rapport