Ensures implementation of operational systems and procedures such as cash and security control, purchase orders, crisis management and customer service.Responsible for efficient completion of all assigned shift administrative duties.Boosted sales with year-to-date achievement of 102% - 2016, 106% - 2017, 105% - 2018,105% - 2019 , 101% - 2020, 108% - 2021, 124% - 2022 respectively in managing the store.Analyzed and implemented store trends to facilitate planning.Conducted performance reviews and provided organized training and development of staff.Managed and motivated the store team to increase sales, develop and implement performance improvement programs.Assist the management with recruitment and hiring for potential candidates.Control inventory and order monthly supplies and products stocks.Responded to customer (internal and external) complaints request and suggestions.

Directly responsible for sales and profit performance and achieves store goals.Selection, Hiring, Development, Performance Management, Coaching and Scheduling, and engagement of store team member.Develop and maintain customer and client relationship.Establish high level of awareness and effectiveness, ensures implementation of all policies and procedures.Communicate weekly schedules with all employees and make accommodations where to ensure the store is adequately always staffed.Promote product knowledge through monthly staff meetings, discuss new features and sales tips product by product.

Ensures the highest Food, Service and Cleanliness Quality Standards.Monitors and sees to it that the corporate trademark is standard and well maintained.Assist in the proper training of all new employees ensuring their awareness and compliance to company standards, policies, rules and regulations and work procedures.Achieves quality of service depending on shift assignment.Develop and implement performance improvement programs.Leads staff during shift to achieve the highest level of customer service and Food, Service and Cleanliness.Respond to all customer service issues and handle promptly.Supervises opening and closing procedures.Ensures accuracy of daily inventory conducted in the store.

Operates cash register and handles cash effectively.Offers excellent customer service.Greeting clients with courtesy.Responds to client inquiries.Answers phone calls for delivery and pick-up orders.Complete transactions as quickly and effectively as possible.Preserves the workspace's cleanliness and organization.Aid customers in making decisions about available products.Make the proper reports to the shop manager.