Kimberly Pold Email & Phone Number

Charlottesville, Virginia Area

Effectively develop high-value client relationships, aligning Teachstone solutions with client needs. Skilled at identifying and delivering on expansion opportunities. In this role, I manage the satisfaction, longevity, and success of our clients. Being detailed-oriented and a strong team player has built my success. I am a doer that fundamentally believes in the importance of high-quality interactions, be it between the teachers and children we serve or with the clients they engage with regularly. Primary responsibilities include but are not limited to: • Foster overall relationship with assigned clients, which includes: increasing adoption, ensuring retention, and satisfaction• Serve as trusted/strategic advisor with each assigned client—investing in their success by proactively working with them to achieve their unique goals• Act as the internal customer advocate—gathering and sharing feedback with internal stakeholders• Focus on and manage client health, pinpointing potential risks and then working to find viable solutions• Engage in frequent proactive communication with clients• Create and deliver client reports to highlight customer successes and provide ongoing recommendations for further optimization• Attend on-site client meetings as requested/needed• Work with Regional Directors to maintain post-sale client relationships• Maintain a deep understanding of Teachstone product and service solutions• Support colleagues in their endeavors—teamwork and team success is vital Other areas of responsibility include:• Develop and deliver presentations/webinars to clients as needed• Work with finance on client invoicing • Maintain client communication, tasks, and workflow in Salesforce CRM

Central Region- Oh In, Tn, Ky

Effectively managed and lead a team of aligned Managers of Professional Learning and Professional Learning Consultants, across multiple states, in the execution of premier professional learning service design and delivery that resulted in high-levels of customer satisfaction and renewed and/or expanded professional learning services. A collaborative leader that developed and scaled operational processes to support successful implementation of products and professional learning services. Executed strategic professional learning projects while working closely with sales leaders to drive revenue.

Geneva, Il

Responsible for hiring, training and managing a large group of consultants across numerous states to deliver multiple program and service based Professional Development to customers. Maintained high standards on evaluation rubrics provided by customers. Worked to maintain profitable margins within professional development scheduling and logistics. Achieved utilization numbers to maintain profitability of consultant support across the country. Worked side by side with sales to position and execute professional services to excellence.

Usa

Formulated a long-term vision to expand inside sales online delivery team and functions increasing facilitation of virtual delivery providing cost savings measures across sales organization. Established high-functioning online delivery team, exceeding customer satisfaction ratings, while implementing processes for online delivery working with Salesforce.com engineers, enhancing features for field and inside sales teams.

Geneva, Il

Served and managed several state territories, exceeding goal each year. Awarded CEO Club for surpassing revenue target byn 40%. Collaborated with field Account Executives to further sales across states.

Usa

Provided customer support via webinar for pre and post sale opportunities.

Batavia, Il