Kristin Pratico Email & Phone Number

Burlington, Vermont Area

Responsible for the day to day operations, growth, and strategic roadmap and innovation of Allscripts Central, the client hub for access to the Client Community, the Allscripts Learning Center, Software Downloads, Documentation, and the Client Support Portal.Successfully led an eService redesign program which focused on consolidating client and employee.

Manage external client community of 40,000 users serving multiple Allscripts products. Responsible for day to day operations, evangelizing the community, strategy and future growth/innovation of the community. Direct management of the core eServices team, with dotted line management of individucal community leaders. Established an active Client Advisory.

Burlington, VT

Managed projects for cross functional teams, including:- Meaningful Use / ARRA Certification for Allscripts EHRs- Product client community management- Client education webinars

Developed the Education Services team from the group up, including a complete training and documentation offering for Systems & Software clients. Implemented standard processes for Education Service scoping and definition of requirements, as well as training planning. Direct management of documentation and training teams, including remote employees. Direct.