Pasindu Kukulakoralage Email & Phone Number

Milton Keynes, GB

Milton Keynes, England, United Kingdom

Microsoft Azure/Entra user managementActive directory user, groups and account managementNHS CIM and CIS user managementNHS smart card management and handlingImprivata Admin managementNHS ESR user managementFresh Service Desk Automation and managementBigHand access management

Stoke-On-Trent, England, United Kingdom

As an IT Engineer specializing in Diebold, I was responsible for configuring, maintaining, and optimizing POS devices to ensure seamless operations. My role included providing hardware configuration support, troubleshooting issues, conducting quality control measures, and managing system changes and updates. I leverage my expertise in hardware.

Leek, England, United Kingdom

• Provide support to clients with special needs and learning disabilities in activities of daily living, emphasizing understanding their needs and delivering emotional support and companionship.
• Administer medications as prescribed and accurately document client interactions.

• Undertake innovation diagnostic and mapping to identify potential improvement aspects of services, systems and daily tasks
• Identify potential gaps and areas of improvement in the working environment, systems and strategies
• Compiled prospective areas for innovation and productivity gains with a developed Innovation Plan for the business by analysing the diagnostic business intelligence
• Supported business monitoring and governance of adherence to information security policies and procedures.

• Provided expert 2nd line IT support, specializing in resolving intricate technical issues and ensuring seamless operations for corporate users.
• Managed and executed comprehensive device patch and security compliance procedures using McAfee, SCCM, and Lansweeper, maintaining the highest level of system integrity.
• Orchestrated the successful migration of OS versions across the company, ensuring minimal disruption to business-critical operations.
• Pioneered the development of a new framework for device management, optimizing efficiency and handover processes, resulting in improved overall management and responsiveness.
• Assisted in Information Security incidents and supported Compliance and HR investigations into data breaches or systems misuse.

• Provided advanced 2nd line IT support, overseeing complex technical issues, and ensuring timely resolutions for users.
• Led the development and adoption of information security policies and standards, ensuring compliance with ISO and GDPR requirements
• Coordinated compliance management using the Kaspersky management console, Microsoft Azure AD, Active Directory, and SCCM systems.
• Designed and developed Power BI dashboards, transforming extensive data sets into actionable insights for stakeholders and departments.
• Contributed to the development of the information security strategy and yearly plan, aligning with organizational goals and compliance objectives.
• Conducted comprehensive training on SharePoint, OneDrive, and device management and security, equipping more than 500 users with the knowledge to enhance productivity and security.

Sri Lanka

• Engineered and completed the Manage Engine Desktop Central projects for DFCC Bank, NSB Bank, and HNB Bank
• Contributed to the implementation project of network solutions for Hutch and SLT Data centres
• Initiated wireless network coverage mapping for Amaya Hills hotels
• Operated network troubleshooting support for Seylan Bank branches
• Identified and resolved the bottlenecks of the system deployment stage in the Manage Engine Desktop Central projects that led to project completion on timea Center

Sri Lanka

Master'S Degree, Computer Science, Distinction

• Dissertation: "Predicting app downloads of productive apps" using R language, ML, and data analysis. • Specialized in Enterprise Cloud.

Bachelor Of Engineering - Be, Computer Networks And Security, Second Upper 1St Division

Education record

Diploma, Hardware And Networking, Distinction