Program Manager Qa
CurrentDeveloped and implemented comprehensive QA strategies, processes, and standards to enhance product quality and team efficiency. Leading and mentoring a diverse QA team, conducting performance evaluations, and facilitating training sessions to promote professional growth. Oversee the creation and execution of detailed test plans, test cases, and automated test scripts, achieving a 40% reduction in defects post-release. Collaborate with cross-functional teams, including development and product management, to align quality goals with project objectives, ensuring 95% on-time project delivery. Identify potential quality risks and implement effective mitigation strategies, resulting in a 60% decrease in critical defects during production and ensure no delays in GoLive activities. Established key performance indicators (KPIs) for QA processes, providing regular metrics reports to senior management that improved visibility into quality performance. Harmonized the test automation tools, improving testing efficiency and coverage by 40% and reducing manual testing time by 50%. Ensure compliance with industry standards and regulatory requirements, fostering a culture of quality that reduced compliance issues by 80% (No NCs received). Analyzed customer feedback and quality data to drive continuous improvement initiatives, enhancing customer satisfaction ratings by 40% through NPS survey. Performance Scripts are scripted, executed and NFR reports are generated using Grafana Dashboard. By Increasing the Automation scripts using C# Selenium and C# Playwright with testing framework like NUnit and BDD Specflow from 20 to 40% (doubled the Test Scripts) in less than 18 months, the time to delivery to UAT has reduced from 8 weeks to 3 weeks. Mobile and Cross-Browser Testing: Conducted manual and automated testing for mobile applications and cross-browser compatibility using the Lambda tool, ensuring consistent performance and user experience across multiple devices and browsers.