• Use Service Now to manage tickets related to pc refresh project• Utilize Windows Easy Transfer Wizard to facilitate user profile, shared data, and application transfer to new laptop\desktop• Utilize BDD Tool and SCCM to image and deploy applications• Deploy new laptops\desktops at user’s location, replace old keyboard\mouse\monitors, and verify user has no issues with transferred data\applications• Update licensed applications and assigned hardware in Service Now

• Provide technical support at the walk-up service desk and remotely for5,000+ team members• Hardware troubleshooting\upgrade for Dell laptops and desktops• Software troubleshooting\installation• Android\iPhone support• Account unlocks in AD and Okta• Migrated from Windows 7 to Windows 10 during constant new equipmentrefresh• Completed two PC moves from Dallas office to Irving office including the highsecurity trader PCs• Provided support to executives\VIP• Used Service Now to manage tickets

• Managed 12,000+ user accounts in Exchange\o365 hybrid environment• Backup Onesite and Yardi administration: Create\Disable user accounts, manage account access permissions, and password resets• Extensive powershell scripting used to manage AD and o365• Used SSMS to query internal DB for team member and property information for user administration and to update incorrect entries.• Managed vanity domains for client properties to use on the Greystar email accounts• Used ticketing system to manage Adds\Terms\Changes for user accounts, shared mailboxes, distribution lists, and security groups• SCCM 2012 to manage patching and software installs

• Primarily provide hardware\software, Windows and Mac, support to 17+ corporate offices and 1300+ property offices in a small team• Manage 3rd party technicians when onsite help was needed to remote locations• Onesite and Yardi administration: Create\Disable user accounts, manage account access permissions, and password resets• Onesite and Yardi end user support• Android\iPhone\Blackberry support, including BES management• Took the lead on a property Forticlient AV conversion project to help finish it within the original budget• Lead Techexcel Help Desk administrator. Includes setting up the HD system in 2012 with two major revisions to the category structure• Used SSMS on a daily DB backup of the Techexcel HD to create custom queries.• Managed Windows 7 images for Symantec Ghost• Participated in multiple office moves, multiple PC refreshes, and in the Windows XP to Windows 7 migration• Provided support to executives\VIP

• Primarily provide hardware\software, Windows and Mac, support to 6+ corporate offices and 200+ property offices on a team of three• Managed Windows XP images for Symantec Ghost• Participated in multiple office moves\setups, and PC refresh deployments• Smartphone\Blackberry support, including BES management• Provided support to executives\VIP• Onesite Administration: Managed property change requests from community managers or regional managers, and updates to the Onsite hosted and 3rd party property websites• Onesite end user support• Updated property website content through Onesite and 3rd party hosted services• Managed JPI intranet website using HTML• Moved and fixed the JPI Jobs website (client and admin sides) from a 3rd party to in-house including the SQL Express 2005 database. Updated and converted the site during the merger for use on the Greystar website and sharepoint portal

• Address client issued tickets remotely or on-site if necessary • Primary responsibility to utilize Kaseya and N-Able network monitoring software to minimize client downtime • Lead on deployment and implementation of N-Able monitoring software to client networks • Installation of Active Directory 2000 and configuring users, GPOs, and Exchange 2000 mailboxes • Symantec Corp. Edition Anti-Virus installation, configuration, and upgrade with client rollout • GFI Mail Essentials installation and configuration • Installation and configuration of Veritas Backup Exec and remote client agent installation • Installation of multiple Wireless Access Points • Setup and configuration of Windows Synchronization between laptops and file servers • Setup, support, and troubleshoot Microsoft 2000, XP, and 2003 Operating Systems along with the Microsoft Office Suites • Substituted for a client’s network administrator while full time administrator was out on medical leave • Virus and spyware removal on desktops and servers • Setting up users, activations, and troubleshooting of various Blackberry devices using Blackberry Enterprise and Desktop Managers