Kquadrie Corbin Email & Phone Number

Provide comprehensive IT support to users across multiple Army base sites and remotely while collaborating with various teams toresolve issues● Using ServiceNow, resolve incidents and request by troubleshooting software and hardware issues via phone, in-person, orvideo conferencing software (Dameware) adhering to defined Service Level Agreements● Proficiently utilized Active Directory and System Center Configuration Manager to create & manage user accounts/objects,their permissions, software deployments, and ensuring compliance with organizational policies and security standards● Orchestrated the successful imaging and deployment of unclassified systems to users and assisted with any logon/setupissues or questions

Developing, updating, and testing dashboards/reports for several different clients using PowerBi, ServiceNow, Excel, andMicrostrategies and monitoring these reports for issues/problems● Collaborate with cross-functional teams ensuring security compliance is up to date and identifying anomalies● Meet with Client SMEs/Managers to discuss requirements for new reports, additions/corrections needed for existing reports,and brief client and team members on progress● Provide monthly reports to upper management highlighting key security & operational metrics, incident trends, and riskindicators for management review and strategic decision-making● Leveraged Azure Data Lakes and Azure Storage Containers to efficiently extract and manipulate large datasets using SQLand advanced data processing techniques, enhancing data accessibility and supporting strategic decision-making

Assisted 5,000+ users and collaborated/partnered with multi-disciplinary teams to solve business problems● Assisted InfoSec team as On Prem tech running vulnerability scans using Windows Defender, assisted users with securityissues, and evaluating false positive reports● Successfully diagnosed and resolved a wide range of network-related issues, including connectivity issues, DNS configurationproblems, and firewall settings, utilizing network diagnostic tools to minimize downtime and ensure seamless operations forend-users● Spearheaded the creation and maintenance of comprehensive documentation in the knowledge base, providing teammatesand users with accessible resources for efficiency troubleshooting common issues and promoting self-service resolution● Proficiently configured and managed firewall rules to control network traffic, implementing industry best practices andorganizational security policies to safeguard against unauthorized access and potential cyber threats

Managed and supervised the stockroom, products, and personnel to solve business problems and increase revenue● Analyzed team member’s personal KPI averages using Excel to strategically zone out the team for the shifts I led, leading to a 5% higher sales average and an increase in conversion rate● Utilized Excel to filter and sort incoming inventory to make appropriate business decisions as it relates to product marketing and stocking allocations creating a more efficient backroom to customer process● Facilitated training and meetings for a staff of over 45 personnel aiding workflow and the customer experience

Virginia, United States

Repair and improve software and hardware including switchesMove, transfer, and set up technical equipment for students and facultyRemote Desktop experience

Bachelor Of Applied Science - Basc, Information Technology

Magna Cum Laude

Associate Of Science - As