1. Implemented DIY digital journey for Retirement planning for corpus creation & deployment > Increase in Cross-sell penetration by 130%2. Designed customized WhatsApp Banking for salaried customers basis cohort needs to increase customer engagement and cross-sell > Adoption by 12M customers in 6 months3. Wireframing of Internet Banking and Mobile screens for Retirement journey and customer Single View4. Conducted market research on consumer behavior and… Show more 1. Implemented DIY digital journey for Retirement planning for corpus creation & deployment > Increase in Cross-sell penetration by 130%2. Designed customized WhatsApp Banking for salaried customers basis cohort needs to increase customer engagement and cross-sell > Adoption by 12M customers in 6 months3. Wireframing of Internet Banking and Mobile screens for Retirement journey and customer Single View4. Conducted market research on consumer behavior and competitive analysis for product positioning. > 23% increase in Family 360 Banking adoption5. Designed and deployed a Sales-assistance Onboarding chatbot for the sales team to improve customer onboarding experience and create cross-sell opportunity > Improvement in NPS from 82 to 89 in 6 months6. Simplification of Salary Product Architecture to reduce process complexity and increase focus on quality accounts > Increase in quality accounts by 24% YoY 7. Campaign Management: Developed theme-based D2C campaigns to increase customer stickiness8. Engaging with multiple stakeholders like senior management, tech, marketing, legal and compliance teams for product design and roll-out Show less

1. Design and implementation of Salesforce CRM – Sales & Marketing module > 65% reduction in Sales Cycle Time in 3 months 2. Implementation of Project Management Tool MS Project > Decreasing variance by 27% in order fulfillment3. Responsible for developing an Agile Project Management System & Process with the help of an external consultantAdditional Responsibility: Category Manager – New ProductsDeveloped Go-to-Market strategy for ChargeNest, and… Show more 1. Design and implementation of Salesforce CRM – Sales & Marketing module > 65% reduction in Sales Cycle Time in 3 months 2. Implementation of Project Management Tool MS Project > Decreasing variance by 27% in order fulfillment3. Responsible for developing an Agile Project Management System & Process with the help of an external consultantAdditional Responsibility: Category Manager – New ProductsDeveloped Go-to-Market strategy for ChargeNest, and successfully converted four key accounts Show less

Collaborated with the customers and distributors to find issues in the current Order Generation and Fulfilment (OGNF) system and suggested changes in the material code structure. Deployed New Material Structure across various manufacturer partners and distributors of S&S Business. Reduced pending orders in OGNF by improving the existing flow of orders in TATA Pravesh Business.

Strategized new product launch for a pan-India client of “NearFit Business Consulting” arm. Conducted market research, identified gap and suggested new and innovative marketing strategies

Tendering and Business Development of Kolkata ClusterWas responsible for successful project order booking in Kolkata Cluster, which includes West Bengal, Bihar, Jharkhand, Odisha, North East states and also Bangladesh, Nepal, Bhutan and Myanmar. Involved in Pre-tender analysis of 17 projects which included physical site investigation, risk management, competitor analysis, pre-tender costing, procurement strategy and tender document analysis. Maintaining a good relationship with existing… Show more Tendering and Business Development of Kolkata ClusterWas responsible for successful project order booking in Kolkata Cluster, which includes West Bengal, Bihar, Jharkhand, Odisha, North East states and also Bangladesh, Nepal, Bhutan and Myanmar. Involved in Pre-tender analysis of 17 projects which included physical site investigation, risk management, competitor analysis, pre-tender costing, procurement strategy and tender document analysis. Maintaining a good relationship with existing clients and develop bonds with new clients Show less

Site In-charge of PC Yard at BBT Elevated Corridor Road ProjectResponsible for Planning and Coordinating casting and Pre-Stressing of PSC-I Girders for the BBT Elevated Corridor Road Project. Mentored two DETs and six supervisors at the site and headed a workforce in the tune of 150 labourers. Appreciated for Zero Incident (Safety) and Good Quality construction by our Client and Project Manager

Completed Vocational Training for one month in “The 42, Chowringhee Residency Pvt. Ltd.”, which is a 63-floor building in Kolkata. “The 42” is the tallest building in Eastern region of India. Gained knowledge on various technical and operational aspects of construction in a high-rise building, ensuring the best quality and safety considering the constraints of funds and skilled manpower.