Kowsalya Ramachandran Email & Phone Number

Chennai, Tamil Nadu, India

Detail-oriented Customer Master Data Specialist with 1 year of experience in managing and maintaining accurate customer records within ERP systems. Skilled in ensuring data accuracy and collaborating with cross-functional teams to resolve discrepancies, support order processing, and improve data governance practices.Key Responsibilities:• Created, updated, and maintained customer master data in ERP systems (SAP, Oracle), including billing details, contact information, payment terms, and credit limits.• Worked closely with sales, finance, and customer service teams to ensure data accuracy and alignment across the organization.• Conducted regular data audits to identify and resolve discrepancies, duplicates, and missing information.• Ensured compliance with company policies and data governance standards, maintaining high data quality and consistency.• Supported customer account management by updating payment terms, shipping addresses, and credit limits as required.• Assisted in resolving customer data issues, improving operational efficiency and contributing to a smooth order-to-cash process.Focused on maintaining clean, reliable data to support business operations, enhance data accuracy, and contribute to the overall efficiency of the customer service and finance teams.

Dedicated collections and Cash Application Specialist with 1.6 years of experience in managing customer payments and ensuring accurate cash application to accounts. Skilled in processing various payment methods and collaborating with internal teams to resolve discrepancies and improve financial workflows.Key Responsibilities:• Processed customer payments via checks, ACH transfers, wire payments, and credit card transactions.• Applied payments to customer accounts, ensuring accurate allocation to outstanding invoices.• Worked closely with the finance team to maintain accurate records and resolve payment discrepancies.• Monitored aging reports, followed up on overdue payments, and ensured consistent cash flow.• Generated and maintained payment reports, ensuring compliance with company financial policies.• Collaborated with cross-functional teams to streamline cash application processes and enhance efficiency.Committed to delivering timely, accurate results while optimizing cash flow and contributing to the overall efficiency of payment processing.

Bachelor Of Commerce - Bcom, Accounting And Finance

Master Of Business Administration - Mba, Finance And Operations