I supported all staff at Head Office, two small remote offices and 80 roaming Regional Engineers. Users were free to log their own faults and requests into a Heat database or contact the Service Desk directly for support. The Service Desk was comprised of a fellow engineer and myself. I reported to and worked closely with Service Desk Manager who pitched in during busy periods. At head office I ensured each desk was equipped with a networked Docking Station, two Monitors, Keyboard, Mouse and a VOIP phone. I ensured that all staff had a functional Windows 7/10 Laptop that could connect to our network from anywhere in the building and off-site via VPN if needed.I supported MS Office 2013, McAfee Anti-virus and Firewall, all Web Browsers, Network Printing and various in house applications. Supporting the Remote Engineers, could at times be an extremely involved task. Each Engineer had a home PC and a VOIP phone connected via VPN on a dedicated ADSL line. During the course of their day the Engineers would largely work from client sites or on the roadside. For this we provided them with and supported an iPad and iPhone for tethering and enabling us to remote control their device and push out applications when needed via Airwalk.I provided user support by means of Active Directory, Exchange Server, PXE Boot, Windows Deployment Server, VOIP management console, Live Chat and TeamViewer.My additional responsibilities included Purchasing, Imaging and configuration of Laptops and PCs, Account creations, Asset management, Building-Access Cards and the maintenance of several training and examination classrooms.

Impellam is the parent company of approximately eight recruitment agencies including Blue Arrow. I provided 1st, 2nd and basic 3rd line support for Head Office and approx. 200 High Street branches/offices across the UK and Ireland. My primary responsibility was to ensure that all calls were logged and resolved at the point of contact or escalated to the Network Team if needed.All users connected via Citrix to the data centre at head office. All Branches had a Windows 2008 Server for Print Services and occasional storage etc. I provided user support by means of Xen Apps, Active Directory, Exchange Server, Office 365, SCCM and VNC/Bomgar/Teamviewer.The service desk also provided a Walk-Up service allowing any visitor or staff member to bring any internet enabled device to us for connection to our networks.I was involved in a Domain Migration for a newly acquired recruitment company based in the US. My role was to contact each PC/Laptop user and arrange time to remote control their machines and make various changes such as re-naming to fall in line with the naming convention and placing in the correct OU containers in Active Directory. In light of the time difference this project required a lot of out of hours work which I was happy to provide for the opportunity to be given my own project. This migration took place as planned without incident.

I successfully created my own IT Support/Consultancy Company. Advertising in my local community led to numerous residential call-outs to resolve a vast range of issues from Excel Training and Printer faults to setting up Wireless Networks with Remote Access. Through reputation and referrals I was fortunate enough to win a couple of Business Contracts. Below. AutoCAD Roll-OutI was contracted to upgrade approximately 200+ members of staff to Auto Cad 2011 within a 2 week time frame. I carefully co-ordinated suitable times and carried out all upgrades within 5 days. During this time I also carried out Helpdesk tasks such as logging and resolving various issues.Internet Café Projecti successfully set up 3 small internet cafes in the London area. I wiped all PCs and installed Windows XP, Office 2007 and AVG Antivirus. I created Norton Ghost images for each PC and provided easy to follow instructions on how to reimage PCs from CD. I assigned each PC a static IP address and configured the wireless routers to accept connections from the assigned IP addresses only.

This was a short contract to assist with a mail migration from Domino and Notes to Exchange and Outlook for the FT On-Line department which consisted of around 50 members. My role was to ensure all local mail stores were exported from Notes and imported to Outlook.

I was employed to cover a 1st Line Helpdesk position for and individual on extended sickness leave. The position required someone who could hit the ground running, log and resolve calls and to speak up when unsure. This was a Windows environment with remote control tools built into a Heat Call Logging Database.

This was an extremely busy Service Desk; all eight wings had a dedicated Engineer. My role was to log all calls and emails into Track-IT and coordinated tasks with the relevant Engineer.

I joined this company in its infancy and quickly became involved in setting up a successful Royal Blue Helpdesk to service a call centre of approximately 200 members. 75% of staff used Citrix Terminals with 3 dedicated Citrix Servers. Whilst in this position I received a promotion to the Network support team and became increasingly involved with the Citrix and Exchange Servers. I was also involved in identifying bottle necks with CISCO tools.

As the only member of the IT department I supported a Novell 3.12 Server and over 50 Workstations running Windows 95/98, Office 97 and a FoxPro database. Most PCs would be purchased in parts and assembled by myself.