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Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

Frisco, Texas, United States

Responsible for the overall success of the Clinical and Financial Integrations program for Tenet Healthcare. Lead project teams from Tenet, Conifer, NTT Data and Cerner to bring acquired hospitals into the Tenet systems ecosystem. Obtain, train and manage project resources across multiple concurrently run projects. Develop and maintain program budget and.

Frisco, TX

Lead Continuous Improvement initiatives for the organization. Engaged with C-Suite and Service Line Leaders to identify, plan and execute on continuous improvement initiatives. Ensured that CI work efforts were aligned with organizational strategy and goals.

Frisco Texas

Responsible for Government Payor Revenue Operations for all supported clients. Provided enterprise Revenue Operations leadership to the organization. Ensured daily, weekly, monthly achievement of Revenue Operations key performance indicators. Maintained a culture of compliance and author, gain approvals for, and uphold Conifer revenue cycle policies and.

Frisco, Texas

Responsible for leading, training and mentoring teams of Black Belts that support the development and maintenance of Conifer Health Solutions’ Lean Six Sigma strategy for the Hospital Revenue Cycle Management line of business. Act as key link between executive level leaders and the Continuous Improvement organization to obtain critical support and.

Frisco, TX

• Responsible for supporting the development and maintenance of the Lean Six Sigma strategy for Conifer's Revenue Cycle Management organization. Focused on defining and leading projects with broad scope and high impact..
• Leverage Lean Six Sigma Skills to define, scope and execute continuous improvement projects
• Apply Lean Six Sigma tools to improve process capability, reduce cycle time and eliminate defects throughout the business
• Support inclusive culture by seeking to understand, sharing, and institutionalize best practices across process and operations teams
• Serve as change agent by communicating and institutionalizing Lean Six Sigma initiatives within process and operations teams
• Conduct regular project reviews with Process Excellence and Senior leaders to assure accomplishment of key results

Pikeville Kentucky

• Manage, plan and direct Process Improvement and Quality Assurance efforts. Interface with Technical and Operational teams to develop and improve core internal processes and systems and negotiate process improvement.
• Lead Project Manager for several large customer migrations to Lightyear which successfully brought in over half a million dollars in revenue.
• Lead technical and operational teams tasked with migrating processes, systems and data from SouthEast Telephone to Lightyear Network Solutions. Took control of an in-process project that was disorganized and created a.
• Using Six Sigma strategies, decreased inbound customer care call volume allowing existing resources to handle all calls. This lead to the abandonment of plans to expand capacity by 10% in terms of equipment and.
• Directed process improvement efforts to decrease “New Order to Billing” time from an average of 12 days to 7, a 42% improvement
• Managed key personnel in reducing modem equipment and equipment management costs to a savings of $54,000 in the first and second quarters of 2010 using proven LEAN methodologies.

• Managed internal and client initiated projects. Organized project teams, created and maintained project plans. Facilitated project meetings. Created and managed action and communication logs. Wrote Standard Operational.
• Developed productivity tools for project management, time management and continuous improvement that were adopted by corporate continuous improvement group and incorporated into tools library for use by all employees.
• Designated as key contributor to successful implementation of three call centers in Philippines for leading U.S. telecommunications company.

• Developed and implemented curriculum on American politics, History, culture and communication.Reviewed documents translated into English for international and domestic use.
• Translated script used by Kwangju City's delegation to 1998 Presidential Inauguration Parade into English.
• Consulted City officials in development of May 15th Civil Rights office of city government.
• Consulted City officials in their drive to increase foreign investmentMayor’s Citation 1999KPOEI Merit Award 1999

Master Of Business Administration (Mba), Business Administration, Management And Operations

Activities and Societies: Golden Key International Honor Society

Bachelor Of Arts (Ba), Political Science, 3.71 - Cum Laude

Activities and Societies: Golden Key International Honor Society

Bachelor Of Arts (Ba), Asian Studies, 3.71 - Cum Laude

Activities and Societies: Golden Key International Honor Society