Krzysztof Rafacz Email & Phone Number

Castle Rock, Co, Us

Cherry Creek, Colorado, United States

Oversees in-house customer satisfaction. Delivering the best for a luxury experience.

Winter Park, Colorado, United States

Winter Park, Colorado, United States

• Navigated the process of selling the business between the two parties involved.• Managed day to day operations and supervising a small team of employees, including the hiring of new employees.• Provide services to ensure customer satisfaction and retention. Including settling grievances and disputes in a calm manner.• Ensured ongoing communication between employees and departments to reach business objectives.• Set schedule for staff.• Trained new staff in providing the highest level of customer service.• Set nightly room rates to maximize profits according to occupancy. • Successfully transferred to new technologies that increased productivity and organization.• Negotiated with partners on creating deals with third party reservation companies.• Oversaw remodeling and modernization of units, including both hard and soft goods.• Hands on experience in front desk, housekeeping, maintenance, marketing, human resources, customer service, management, and more.• Worked with owner to maintain operation within budget.

Winter Park, Colorado, United States

• Coordinated and hosted events full of entertainment including karaoke, poker tournaments, theme-oriented festivities, and weekly dance nights.

Winter Park, Colorado, United States

• Worked directly with guests to ensure a pleasant experience.• Trained new hires in use of PMS, check-in/out procedures, and friendly customer service experiences.• Communicated with different departments to streamline solutions.• Coordinated better communication with in house kitchen to correlate meal production with guest occupancy in order to reduce meal shortages and food wastes.• Supervised online inventory to ensure maximum opportunities to sell units.

Winter Park, Colorado, United States

• Provided positive customer service experience including check-in/out procedures, providing information and activity suggestions.• Shared on-call responsibilities to provide customer service during after-hours situations.• Communicated with different departments to streamline solutions for condominium owners.• Revamped maps to off-site condominiums for less customer complications. Integrated a QR code onto paper maps giving customers the ease of using a cell phone navigation.