Will Krafft Email & Phone Number

Chicago, Il, Us

Cincinnati, Ohio, Us

- Responsible for eight-person development team focused on Goal Based Savings and Financial Wellness opportunities within the Fifth Third Digital platform. The team has built enhanced experiences to provide customers tools to build stronger financial future, helping users save over $59 million in 2022 and over $61 million in 2023.- Executed the end-to-end implementation of a new vendor to change customer direct deposits directly to their 5/3 bank accounts, facilitating over 10,000 switches within six months and generating over $2 million in monthly revenue.- Led the shutdown of Dobot, a standalone Goal Based Savings application, facilitating the return of over $22.7 million (18.8 million of which was migrated to Fifth Third) to customers and created more than 2,100 new Fifth Third digital bank accounts- Oversaw Fifth Third Momentum, a standalone application rounding up user purchases to pay down student loan debt, helping contribute more than $130,000 per month towards user's loans

Evanston, Il, Us

Customer Focus- Interacts with customers to represent requirements and understand key customer needs and market basics- Participates in customer discovery activities with the product team and gives input for solutions.- Focuses on delivering customer commitmentsData-Driven Decision-Making & Analysis- Autonomously analyze situations and data- Is proficient at reviewing and utilizing data from predefined dashboards to make decision recommendations.- Compares and evaluates various possibilities, and makes recommendations for action that consider business implications.Go to Market & Product Marketing Lifecycle- Executes on go to market launch plans.- Works directly with internal business partners, e.g. sales to gather and assess product needs in the marketplace.- Trains and educates internal business partners, e.g. pre-sales, sales, fulfillment, professional services- Contributes to building collateral and marketing materials and provides input and expertise.- Directly addresses customer complaints.- Maintained over 10% growth year-over-year due to expanded marketing and support to Asia Pacific customersProduct Delivery & Development Lifecycle- Leads the execution of a product roadmap for business as usual Compliance Link, solving customer issues, enhancing security, and minor enhancements to the product.- Leverages tools to coordinate activities and ensure quality based on the development methodology in place.- Defines and prioritizes requirement changes for engineering.Strategy & Commercial Acumen- Meaningfully contributes to development and execution of the product strategy.- Understands how role contributes to success of product and business strategy and goals.Technical Skills- Uses technologies to assist day-to-day tasks- Ability to engage developers to understand technology constraints.

Oxford, Oh, Us

- Assist teaching Beginning Canoeing to 12 Miami students each semester- Grade papers, create class schedule, and teach per ACA curriculum

Evanston, Il, Us

- Supported the development and go-to-market initiatives for Compliance Link- Identified customers for migration prioritization to continue product satisfaction, and facilitated discussions with sales, product management, and customers- Collaborated with Intern Team to interview internal stakeholders across the business to identify areas for lateral moves, along with horizontal moves, within Accuity

New York City, Ny, Us

- Supported the Product Insight Team with the analysis of product success through changes in Lexis Advance that led to a better algorithm for testing customer success- Wrote various programs in Python including a program that finds the highest correlation of word connections in user comments for R&D to understand where customers have the most issues with the product. The Product Insight Team still utilizes this program- Created more simplified and easily understood dashboards for clients using Excel and Google Analytics

Cincinnati, Oh, Us

- Gained leadership and teamwork skills while Co-Leading three different groups of boys aged 14-15 over 250+ miles on canoe trips and one group of boys aged 9-11 over 75+ mile on a canoe trip- Used Wilderness First Responder training to administer medical services in the deep woods with minimal resources- Assistant Archery Instructor and Assistant Lacrosse Instructor