Kate Raglow, Ains, Cpcu, Ecba, Are Email & Phone Number

Overland Park, Kansas

Overland Park, KS

2012 Zurich Direct Markets Spot Award Recipient2011 Zurich Direct Markets MVP Award Recipient2011 Zurich Direct Markets Bronze Award Recipient Have upper management responsibilities, reporting directly to Director of Enterprise Responsible for coordinating training efforts and oversight of quality controlCreated job description, interview questionnaire and.

Active point of contact for Account Executives, Underwriters and new clients in five regional offices.Review new business submissions and process proof of insurance such as Certificates of Insurance, ID Cards, Binders, etc.Consistently maintain a turn-around time under 48 hours for all new business accounts.

Coach, train and mentor Account Service Representatives in process flow, customer service expectations, servicing external clients and internal clients such as Account Executives and management.Act as liaison between reps and management, supporting both groups as needed.Oversee work completed by reps, cover phones and production as needed, and handle.

Support Account Executives covering the states of New York and New JerseyWork closely with Regional Account Specialist to ensure clear expectations which result in positive customer service. Consistently maintain a turn-around time under 48 hours for all requests (i.e. Renewal Certificates, Add Autos, ID Cards, etc.) Active point of contact for clients.

Ms, Organization Development

Bs, Psychology