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Operations and Human Resources professional with 10+ years of experience in management roles with increasing responsibility. Extremely skilled in operating within cross-organization and cross-department teams. Led a department of 500+ employees across 6 locations and one remote location. Comfortable handling large project loads in a constantly changing environment. Technically oriented with a background in networking, HTML, CSS, Java and CMS platforms (Drupal, Wordpress).Human Resources skills include hiring, training, on boarding, recruiting, payroll cleaning, investigations, conflict resolution and interdepartmental coordination.Specialities: Standardization, Training, Process Improvement, HR Investigations, Hiring, Recruiting, Data Analysis, Interdepartmental Coordination, Multi-tasking, Problem Solving
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Lead Benefits Systems ConsultantUkg Jan 2024 - Present -
Senior System ConsultantUkg Jun 2022 - Jan 2024
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Manager, Edi TechnicalPlansource Apr 2021 - Jun 2022Orlando, Florida, Us -
Senior Edi Technical ConsultantPlansource Feb 2020 - Apr 2021Orlando, Florida, Us
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Senior Edi Configuration Analyst And Technical ConsultantPlansource Apr 2017 - Feb 2020Orlando, Florida, UsProvide training to new and current employees on best practicesConduct kick off calls with new clients and brokers to expedite file feed implementationCreate standard layouts for new and existing carriersDocument best practices and procedures for existing carrier file feedsPoint of contact for implementation and account management for EDI related queriesProvide internal and external technical support for ongoing file feed implementation for Elite channel brokers.
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Edi Configuration AnalystPlansource Jul 2015 - Apr 2017Orlando, Florida, Us• Resolve data discrepancies from interfaces• Interact with internal and external parties as the ongoing technical support for interface issues• Coordinate testing with third parties for interfaces without changes during renewal• Configure complex transmission setup for PlanSource standard files (SFTP, FTP)• Research escalations from internal development tracking system for ongoing issues
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Director Of Phone Center Operations And Quality Control/Hr GeneralistDiscovery Research Group Nov 2010 - Nov 2014Midvale, Ut, UsAs the Director I was a member of senior staff and helped to direct the entire organization. Duties included:• Head of largest department at Discovery Research Group (500+ employees, 6 sites including 1 international location)• Reported directly to the ownership group on monthly financials and future revenue projections each week.• Scheduled all phone center projects between all sites on a daily basis. This ranged from 60-100+ projects daily.• Coordinated with project operations and sales to set timelines for incoming projects.• Managed project level profitability and implemented project changes based on performance(changing centers, modifying scripts etc).• Met with DRGs 2 largest clients on a weekly basis to discuss upcoming projects, timelinesand costs• Draft and oversee yearly departmental goals.• Coordinate with senior staff to draft yearly organizational goals.• Assisted sales VPs in repricing projects that were not originally bid correctly.• Approved and prioritized help desk tickets in an effort to streamline IT operations.• Documented all departmental processes and procedures.• Revised and updated training materials for each position within the phone center and qualitydepartments.• Requested bids and purchasing equipment as needed (phones, headsets, chairs)• Created yearly departmental budgets.• Provide coaching for all employees who reported directly to me (office managers and qualityassurance agents).• Conduct bi-weekly meetings with office managers to provide leadership training and facilitate !soft skills growth.HR Duties included:• Locate recruitment sources for all phone center locations• Approve and post openings for all phone center locations• Update job descriptions• Contact and coordinate with staffing companies to help insure appropriate staffing levels in all locations during high volume times.• Employee reviews and pay changes• Investigate all hostile work environment claims. -
Assistant Director Of Phone Center Operations And Quality Assurance/Hr GeneralistDiscovery Research Group Mar 2007 - Nov 2010Midvale, Ut, UsThe Assistant Director position was created after I helped the Director to develop new training materials for the redesigned employee portal. In total, I created 46 training modules that helped phone center managers to self-train on each new item or report on the portal.After completing the training modules I assisted the project operations team to streamline their operations for Discovery’s second largest client. The end result was an increase in revenue from that client ($500k/year to $2 million/year). We were able to do this after I consulted with our software provider to created automated scripts that eliminated excess overhead on the projects.I also worked with the Quality department to conduct quarterly audits of each department (Project Operations, Phone Center Operations, Programming).Other duties included:• Posted openings, screened and interviewed all candidates for corporate positions (entry level through executive).• Investigated any hostile work environment claims for the phone center and quality control departments.• Rewrote and updated all job descriptions, employee manuals and policy manuals. • Reviewed payroll on a bi-weekly basis for a department of 500+ employees.• Coordinated with DRGs top 2 clients to schedule work, increase project efficiencies and train internal and external staff on policies and procedures.
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Web Designer/AdministratorSell The Lie Entertainment Jan 2008 - Aug 2011Created a music discovery blog in Drupal (later converted to wordpress). Duties included:• Designed banners• Installed and customized scripts and modules (Drupal and Wordpress)• Customized templates using CSS• Wrote a minimum of 3 articles per week• Contacted artists and their representatives to acquire pre-release albums for review• Interviewed artists and bandsHighlights included meeting and interviewing grammy winner Dan Wilson (Semisonic).
Kraig Hill Skills
Kraig Hill Education Details
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Utah State UniversityJournalism
Frequently Asked Questions about Kraig Hill
What company does Kraig Hill work for?
Kraig Hill works for Ukg
What is Kraig Hill's role at the current company?
Kraig Hill's current role is System integration and EDI expert..
What is Kraig Hill's email address?
Kraig Hill's email address is kr****@****rce.com
What is Kraig Hill's direct phone number?
Kraig Hill's direct phone number is +140737*****
What schools did Kraig Hill attend?
Kraig Hill attended Utah State University.
What skills is Kraig Hill known for?
Kraig Hill has skills like Market Research, Quantitative Research, Marketing Research, Survey Design, Customer Insight, Customer Service, Human Resources, Segmentation, Team Leadership, Project Management, Master Scheduling, Operational Streamlining.
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