Kristin Robertson Email & Phone Number

Portsmouth, Nh, Us

San Francisco , California , Us

Paddington, London, Gb

In my current role, I provide executive leadership across a $50M+ ARR book of business (US Regional Banking Portfolio for Payments Line of Business) and a team of direct reports who act as Account and Customer Success Managers. I develop and implement strategies focused on reduction of Customer Churn, whilst increasing incremental revenue through cross sell and up sell opportunities across the portfolio. My approach includes strategic customer alignment across multiple levels of each bank, best practices for managing customer escalations for both in flight projects and ongoing support and identifying and executing on market opportunities for growth either via new product capabilities or via partnership reseller Agreements. I foster a culture of growth, transparency, structure, and accountability. SME for FedNow, a new Federal Service Bank immediate payment scheme. I frequently serve as a public speaker and podcast guest. I conduct press interviews on behalf of the organization.

Paddington, London, Gb

I joined Finastra mid-Fiscal Year and took ownership of over 20 named existing regional banks. I immediately made a direct impact on the team’s revenue goals for Q4 of FY21. I leveraged my customer-facing, payments, pipeline management, product knowledge, and C-Suite presenting skills to rapidly drive revenue growth. I skillfully bridged the gap between product and customer.

Portsmouth, Nh, Us

Here, I reshaped the strategic approach across a large portfolio of key accounts and customers including Fidelity, Sun Life and Cigna. I served as an extension of the client’s organization by providing vital feedback to the product development, marketing, and product marketing teams.

Portsmouth, Nh, Us

I was promoted to drive sales within large corporate accounts and focused on non-bank financial services organizations, insurance companies, REITs and large manufacturing organizations. During this time, I made data-driven recommendations and delivered accurate sales forecasting and resource requirements to senior leaders. I partnered with product management and offered value-add project feedback to aid in future product development efforts.

Portsmouth, Nh, Us

I was promoted to lead business development strategy and realized 105% of quota. I won new business with key clients including Stride Rite, Boston Medical Center Healthnet Plan, General Electric, and Talbots.

Salesnet was the leading provider of Customer Relationship Management (CRM) cloud software that enforced customer specific sales methodology resulting in a higher degree of sales effectiveness. In this position, I defined and executed a go-to-market plan for Salesnet’s financial services vertical market sales strategy in support of the FY revenue goals.

Portsmouth, Nh, Us

I developed and led a team of 13 and managed software and solutions sales to new and existing C-Suite level clients. I consistently exceeded personal and team quota. I concepted and benchmarked a novel solution selling hybrid model, adopted across the enterprise, as standard practice. I fostered sales team development and enabled team to reach 218% of quota. I also led a large-scale campaign to transition clients to an improved application/web-based solution that achieved $10M+ in revenue.

Portsmouth, Nh, Us

Account Executive | 1998 to 1999I was identified as a top performer and rapidly progressed through positions of increasing responsibility. I managed large campaigns, closed major deals, contributed to joint projects, and sold $1M+ in 1 year, 150% of quota.Project Manager | 1995 to 1998

Bs, Business Administration

Education record