Led courier team and oversaw daily operations of courier service. Managed relationships with high-profile delivery services including FedEx, UPS, and other industry leaders. Leveraged strong managerial skills and resourcefulness in fast-paced, high-demand environment. Held accountability for all HR and business development functions including sourcing, training, and retaining high-value talent pool, onboarding all new hires and ensuring compliance with all federal and state employment law. Championed culture of excellence and served as customer ambassador by providing immediate response and solution to customer needs or complaints; train, coach, and mentor employees to provide world-class service to customers.Cornered market in delivery services by providing best-in-class customer service and efficient operational processes and workflows, creating fast and efficient on-time delivery of thousands of packages annually.Tracked and monitored KPIs including sales vs. forecast, market potential, client satisfaction, and package delivery rates.Ensured safe and efficient operations, conducted safety training, and served as company representative for regulatory agencies.

Worked alongside acquisition, development, and investment managers to conduct due diligence, forecasting, and benchmarking of potential development and residential investment opportunities in real estate market. Established and nurtured extensive network of real estate investors from various industries, leveraging the power of networking to expand client portfolio and drive revenue for entrepreneurial endeavor.Analyzed and monitored financial performance of properties including financial modeling, benchmarking to budget, and ROI. Built and maintained strong cross-functional relationships with key decision makers to achieve sustained revenue generation. Leveraged advanced analytical and communication skills to compile reports for investors with detailed reports to guide investment decisions for target real estate acquisitions.Maintained poise and professionalism at all time, employed problem-solving and prioritization to challenges and high-pressure situations to resolve issues and remove barriers to revenue growth. Visited properties to assess condition and potential ROI; built and maintained property valuation models; and produced asset-level reporting as required.