Jacob Kramer Email & Phone Number

New York, NY, US

New York, NY, US

London, England, GB

London, England, GB

Lead high-performing US Customer Success organization overseeing Multiverse's Commercial, Enterprise, and Strategic customers.Multiverse is democratizing access to the best careers, building a truly outstanding alternative to college and corporate training. Through our amazing clients like Verizon, Cisco, and Google we’ve helped thousands of apprentices.

London, England, GB

Develop and implement localized strategies to drive customer success, retention, and growth for Multiverse's enterprise customers. Mentor a team of CSMs responsible for expanding Multiverse's customer success practice to the US.Multiverse is a Series C company focused on addressing challenges pertaining to social mobility, racial equity, and skills in the.

San Francisco, CA, US

Responsible for Segment’s elite portfolio of strategic accounts. Develop and deliver joint customer success plans with focus on business use case application and value realization, while promoting customer satisfaction and advocacy. Foster strong client relationships, acting as trusted advisor to executives and senior leadership in Engineering, Product.

San Francisco, CA, US

Promoted, July 2019

Mountain View, CA, US

Mountain View, CA, US

• Manage a vendor team that is responsible for outbound activities to support Sales and Marketing efforts in the region for large enterprises
• Create messaging and outbound campaigns to drive net new business in Brazil
• Develop structure models for Mid-Market and Large Enterprise businesses to grow sales pipeline QoQ and increase close rate of outbound sourced opportunities
• Endorse new technology strategies for organizations across verticals in Brazil

Mountain View, CA, US

• Endorse new technology strategies for organizations across verticals and geographies
• Past quarters have worked with US Federal Government and New England commercial teams to build $MM of new pipeline
• Implement cloud-based solutions to reduce organizations' IT cost structures, secure their data, and advance their larger goals and strategies
• Organize and collect research data as required to create and test go to market strategies
• Work with C-suite executives and IT Directors to show them the benefits of Google for Work solutions: file storage, calendar, collaboration, email, security, Chrome platforms, Google Search Appliance

London, GB

• Managed all communications between projects and marketing department
• Developed joint partnership between ABC Trust, Canning House, The Financial Times, and Kings College resulting in a fundraising project aimed at London-based companies, PR firms, and journalists involved in Brazil.
• Organized and collected research data as required to suit different projects
• Researched corporate partners and gathered information for fundraising proposals resulting in new projects and increased revenue opportunities
• Developed marketing materials, including a Portuguese print ad in London-based magazines resulting in increased awareness of ABC Trust, and of the promotional offer between them and White Mobile, an Irish.
• Worked to a high standard in English and Brazilian Portuguese

• Raised more funds at the annual event than was raised in any previous year
• Organized donations ranging from financial packages to services and material goods
• Cultivated long-term relationships with surrounding community to ensure future success of events

• Aided the CEO’s assistant in writing meeting briefs during contract negotiations with clients
• Organized meetings with internal and external contacts
• Worked in a completely Spanish-speaking environment with high proficiency
• Experience with international supply chain management

Master Of Science (Msc), Brazil In Global Perspective (Development Studies)

Bachelor Of Arts (B.A.), Political Science And Government

Education record

Education record