Veronica Kramer Email & Phone Number

Cleveland, Ohio, United States

Executive SupportCompleted a broad variety of administrative tasks for the President including managing an active calendar; completing expense reports and purchase orders; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for meetings.Planned, coordinated, and ensured the President’s schedule is followed and respected.Served as a gatekeeper, ensuring that the President can effectively prioritize.Communicated directly with key stakeholders including Board members, donors, and leadership team members.Researched, prioritized, and followed up on issues and concerns addressed to the President, including those of a sensitive or confidential nature. Determine appropriate course of action, referral, or response.Provided a bridge for smooth communication between the President's office and staff, ensuring credibility and trust.Acted as a barometer, having a sense for the issues taking place in the environment and keeping the President updated.Managed office when the President is away and keep the President informed as necessary.Office OperationsEnsured that all business staff have the materials and supplies needed to complete their work.Developed strategies to build culture through the office environment.Supported the implementation of a new PO process in partnership with the Director of Finance & Accounting. Processed and distribute mail.

Responsible for the effective coordination and administration of the sales information between Jiffy operations, production, inventory control, distribution and customers and provides an overview ofinformation to the Customer Service Manager and Customers.Assisting in the daily customer service operations and works closely with the Preforma Production Manager (open orders, order priorities), Warehouse and Distribution Manager (shipping and distribution of orders) and Controller (invoicing & past due process) Manager. in the absence of the Customer Service Manager, the CSA provides back up and support and fulfills the duties of the CSM.Assists with the entire order administration.Responsible for providing superior customer service administration (answering the phone, order entry, invoicing, freight quotes, sending credit applications, sending price lists); be the main point of contact for Spanish speaking customers and sales reps Assist in the successful implementation of the site’s OPTL (orderprocess timeline).Responsible for invoicing all drop ship orders. Responsible for maintaining the State distributor list.Provide back up in the setup and management of items in AX (Axapta System).Assist in issuing credit invoices and ensuring correct and expedite settlement.Managing of and focus on an efficient and timely flow of sales and production orders to the production facilities.Assist in receiving, recording and handling of any customer complaintas per the non-conformity process.Assist in collecting & maintaining the correct (master) data (concerning price, article and customer information etc.) and forwarding all relevant information to the departments involved.Ensure the correct use of all relevant procedures including the use of CRM.Assist in the administration of key accounts.Ensure that all customers, both internal and external are provided with a high level of service..Participate in Company sponsored network meetings

6940 Engle Road, Middleburg Heights, Ohio 44130

Responsible for administrative and customer service support on brokerage issues to all internal and external parties updating and maintaining customer files in our systems and providing general brokerage information and direction. Accuracy, performing data entry and providing excellent customer service to both internal and external customers. Obtain and maintain Continuous Bond Transactions, complete individual work with UPS Customers, sales and UPS SCS Operations Staff, general administrative responsibilities and assist with team projects, deal with confidential material on a regular basis, make decisions on fairly routine matters within authority limits prescribed by a supervisor. Perform routine and non-routine tasks which may require research and analysisSkills and Abilities: Excellent analytical and problem-solving skills, data entry and/or ten-key work experience, excellent customer service skills, office experience, excellent organizational skills, work independently in a fast-paced environment, detail-oriented, work with MS Word, Excel, Alliance, BDIS, BOSS, CLIP, GBS-CM, POA Database, ISPS, Web Merlin.

Cleveland, Oh

• Provided high-level administrative support to General Minister and President Office along with Conferences and Ecumenical & Interfaith, Relations Ministers. All of responsibilities were handled in English and Spanish.• Developed internal and external correspondence that facilitated effective communication and transfer information between National Offices and 38 Conferences and Ecumenical partners. Prepared meeting agendas and carefully monitored all action items.• Developed spreadsheets to improve and inform budgets and reduced time required to prepare and distribute World partnership quarterly contributions by creating an e-calendar system reminder of contribution due dates.• Prepared check requisitions and vouchers, created and maintained database of financial records and expenditures using Excel keep accurate records of travel expenses. • Provided administrative support to Team Leader in overall coordination and oversight of ministry team including meeting and event arrangements. * Provided high-level administrative support to Conferences, Ecumenical and Hispanic Relations Ministers for wide variety of administrative functions for Ecumenical and Conferences Ministers including 2005 World Council of Churches General Assembly meeting in Chicago and Council for Hispanic Ministries meeting in Tepic, Nayarit, México.

Guadalajara Area, Mexico

* Served as Executive Assistant for CEO and directed all administrative and project support efforts. Conducted in-depth business-development research and compiled results for review by proposal team.* Developed presentations and scheduled all executive-level meetings and travel. Prepared bi-weekly time, expense, and travel reports. Managed invoicing and billing processes.* Designed, coordinated, and maintained vital competitive analysis process to facilitate implementation of aggressive company marketing strategy.* Demonstrated skillful communications and negotiation skills while dealing with suppliers for offset printing and contracted with designer of Executives and Employees Uniforms wardrobe.